Caitlin G. Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

As the sole Systems Administrator for the Find and Connect Web Resource within the University of Melbourne, I perform a variety of tasks ranging from task management to troubleshooting and configuring the UNIX servers which make up the website. Technologies I use as part of the job are Jira for task management, Confluence wiki for documentation, Apache HTTP Server, Nginx, Apache Solr, CSS/HTML, Javascript, PHP, WordPress, and MySQL. Key Achievements:-- Improved site reliability by… Show more As the sole Systems Administrator for the Find and Connect Web Resource within the University of Melbourne, I perform a variety of tasks ranging from task management to troubleshooting and configuring the UNIX servers which make up the website. Technologies I use as part of the job are Jira for task management, Confluence wiki for documentation, Apache HTTP Server, Nginx, Apache Solr, CSS/HTML, Javascript, PHP, WordPress, and MySQL. Key Achievements:-- Improved site reliability by automating checks on services that are updated during monthly patching. - Decreased workload for the Find and Connect team by creating a pipeline to automate data updates across the managed servers. - Constantly documented changes that are made to the website for further understanding of the systems architecture. Show less

Melbourne, Victoria, Australia

I worked within the Cloud Engineering team at Deloitte. During my brief time there I was a part of the monitoring package, where I researched the latest monitoring tools within the cloud space and which tools were the best to recommend for the Client as they move from on-premises to cloud. Key Achievements:-- Identified key business needs for robust cloud-based monitoring systems. - Recommended and provided a business plan to cater to the client's needs regarding cloud-based… Show more I worked within the Cloud Engineering team at Deloitte. During my brief time there I was a part of the monitoring package, where I researched the latest monitoring tools within the cloud space and which tools were the best to recommend for the Client as they move from on-premises to cloud. Key Achievements:-- Identified key business needs for robust cloud-based monitoring systems. - Recommended and provided a business plan to cater to the client's needs regarding cloud-based monitoring solutions. - Networked with consultants across various teams in Deloitte to gain a better understanding of how the company runs. Show less

As Salesforce Administrator at the University of Melbourne, I handled user management for the University's Salesforce environment. I troubleshoot, documented, and resolved issues involving custom objects. Work Performed:- Processed and sanitised over 10,000 student applicant data into Salesforce monthly. - Performed routine testing on deployment held at the end of every sprint. - Developed and implemented business rules and logic for the 'Enquiry and Subscription form' by… Show more As Salesforce Administrator at the University of Melbourne, I handled user management for the University's Salesforce environment. I troubleshoot, documented, and resolved issues involving custom objects. Work Performed:- Processed and sanitised over 10,000 student applicant data into Salesforce monthly. - Performed routine testing on deployment held at the end of every sprint. - Developed and implemented business rules and logic for the 'Enquiry and Subscription form' by the Engineering faculty using FormAssembly. Show less

As the sole Systems Administrator for the Find and Connect Web Resource within the University of Melbourne, I perform a variety of tasks ranging from task management to troubleshooting and configuring the UNIX servers which make up the website. Technologies I use as part of the job are Jira for task management, Confluence wiki for documentation, Apache HTTP Server, Nginx, Apache Solr, CSS/HTML, Javascript, PHP, WordPress, and MySQL. Key Achievements:-- Developed the Contact Form… Show more As the sole Systems Administrator for the Find and Connect Web Resource within the University of Melbourne, I perform a variety of tasks ranging from task management to troubleshooting and configuring the UNIX servers which make up the website. Technologies I use as part of the job are Jira for task management, Confluence wiki for documentation, Apache HTTP Server, Nginx, Apache Solr, CSS/HTML, Javascript, PHP, WordPress, and MySQL. Key Achievements:-- Developed the Contact Form with PHPMailer, redirecting emails to the appropriate state organisations. - Separated production and test environments. - Automated data updates for the Find and Connect Map using TerriaJS. Show less

I also took upon the role of SharePoint Administrator concurrently for two months (Mar. 2021 - Apr. 2021) to fill in while a fellow colleague was on leave. While working as an Infrastructure and CRM Applications Analyst/Developer, I was responsible for the maintenance and monitoring of 200+ servers. Key Achievements:-- Migrated and configured 100+ servers and sync jobs in Resilio as a part of data migration. - Managed access to different applications with Active… Show more I also took upon the role of SharePoint Administrator concurrently for two months (Mar. 2021 - Apr. 2021) to fill in while a fellow colleague was on leave. While working as an Infrastructure and CRM Applications Analyst/Developer, I was responsible for the maintenance and monitoring of 200+ servers. Key Achievements:-- Migrated and configured 100+ servers and sync jobs in Resilio as a part of data migration. - Managed access to different applications with Active Directory. Show less

After my internship with the Infrastructure and CRM Applications team, I was lucky enough to be offered two months as an individual contractor to work before I left for my student exchange. I continued the responsibilities which I had held as an intern:- Identified errors during the development of the Student Enrolment Variation form in Oracle Apex. - Performed testing for critical student applications like the Casual Tutor Recruitment System. - Liaised with business owners… Show more After my internship with the Infrastructure and CRM Applications team, I was lucky enough to be offered two months as an individual contractor to work before I left for my student exchange. I continued the responsibilities which I had held as an intern:- Identified errors during the development of the Student Enrolment Variation form in Oracle Apex. - Performed testing for critical student applications like the Casual Tutor Recruitment System. - Liaised with business owners to develop customer forms as a part of customer relationship management. Show less

Melbourne, Australia

As part of the ICAT (Infrastructure and CRM Applications) team, some of my work included:- Constructed confluence wiki spaces when requested (Atlassian - Confluence)- Migrated websites on unmanaged servers to managed servers (Apache2, PuTTY, BASH)- Utilised Voice of the Customer for Microsoft Dynamics CRM to create business rules and forms as per the client's requirementsOther skills and programs I used include: SQL, Microsoft Flow, FileMaker. We also used Kanban board to… Show more As part of the ICAT (Infrastructure and CRM Applications) team, some of my work included:- Constructed confluence wiki spaces when requested (Atlassian - Confluence)- Migrated websites on unmanaged servers to managed servers (Apache2, PuTTY, BASH)- Utilised Voice of the Customer for Microsoft Dynamics CRM to create business rules and forms as per the client's requirementsOther skills and programs I used include: SQL, Microsoft Flow, FileMaker. We also used Kanban board to deal with new issues and tasks efficiently. Show less

Melbourne, Australia

As a Student Services Delivery Assistant, I worked in the University's call center, providing succinct and timely customer service via telephone. I coordinated with different areas of the university to resolve issues presented by the client. As the first port of call for any individual, I:- Assisted individuals with inquiries via the University of Melbourne's 13MELB call center. - Escalated individual inquiries based on complexity and the individual's circumstances. -… Show more As a Student Services Delivery Assistant, I worked in the University's call center, providing succinct and timely customer service via telephone. I coordinated with different areas of the university to resolve issues presented by the client. As the first port of call for any individual, I:- Assisted individuals with inquiries via the University of Melbourne's 13MELB call center. - Escalated individual inquiries based on complexity and the individual's circumstances. - Utilised the University of Melbourne's IT systems, including StudentOne, CIA, Oracle, Enrollments, Timetabling & Nexus to resolve inquiries. Show less

- Developed 3D game assets and concept art 7 hours a week as part of game development (Blender and Adobe Photoshop). - Dedicated a full day towards learning and completing the Certificate III in Information Digital Media and Technology over 18 weeks.

Bachelor Of Design, Graphic Design

Activities and Societies: Previous member of Momentum Connect (2018), Member of Women In Tech Competition: - Finalist in the UniMelb.

Exchange Student, Mathematics

Activities and Societies: SNU Buddy Program Studied at Seoul National University for an entire year as an exchange student for 2019's.

Victorian Certificate Of Education, Atar Of 92.75

Activities include: - General Academic Excellence (2016) - Student Prefect (2016) - Student Representative Council Vice President (2014 &.

Certificate Iii In Information Digital Media And Technology, Ict

A level 3 certificate was taken as part of my apprenticeship with Lightmare Studios, where I would spend every Wednesday at the Box Hill.