Christina Burns Email and Phone Number
Christina Burns work email
- Valid
Christina Burns personal email
- Valid
Christina Burns phone numbers
I specialize in building (or revamping) scalable support systems, developing onboarding processes that accelerate value, and implementing customer success initiatives that reduce churn and boost customer satisfaction. I believe that creating a seamless support experience is as much about empowering teams with the right resources as it is about helping customers unlock the full potential of their tools.In every role, I aim to make a real impact while connecting with awesome people, bringing a little humor and lightheartedness to the table. Whether it's launching proactive support strategies, refining self-service resources, or using data-driven insights to improve processes, I’m dedicated to creating positive experiences that drive long-term success for customers and teams alike.Let’s connect if you’re passionate about elevating support teams and driving customer success (and/or for random bird facts)!
-
Business Systems Analyst, Customer SupportAmerican Physical SocietyVancouver, Wa, Us
-
Business Systems Analyst, Customer SupportAmerican Physical Society Dec 2024 - PresentCollege Park, Md, Us -
Director Of Support & Operations (Customer Support, Customer Education, People Operations)Adblock, Inc. 2018 - 2024- Led a lean, globally distributed support team, achieving a 75% improvement in user satisfaction while managing 65 million users.- Transitioned support operations from Freshdesk to Zendesk, boosting self-service capabilities.- Directed initiatives that converted free trial users and improved self-service, resulting in a 20% increase in engagement. -
Director Of Customer Support & Customer SuccessRuby 2014 - 2018Portland, Or, Us- Led Customer Support and Customer Success teams during rapid growth.- Redesigned onboarding processes, significantly reducing time-to-value for new clients.- Initiated churn reduction strategies, boosting retention rates by 30% and securing $15M in Series B funding.- Partnered with marketing to create success stories, enhancing brand reputation and loyalty.- Reorganized teams into specialized units, improving efficiency and reducing payroll costs by 15%. -
Director Of Customer SupportRuby 2011 - 2014Portland, Or, Us- Implemented scalable processes to support feature adoption, increasing CSAT by 50%.- Led self-service enhancements, reducing support ticket volume by 10%.- Introduced feedback loops that improved support operations and product features.
-
Customer Support ManagerRuby 2009 - 2011Portland, Or, Us- Scaled the support team from 5 to 50 employees during a period of rapid growth.- Established training programs that reduced onboarding time by 25% and improved team engagement.- Defined key performance indicators (KPIs) to drive improvements in response and resolution times.
-
Director Of Client ServicesDog And Cat Spa 2007 - 2009- Transformed client services by implementing an online check-in process, enhancing convenience for customers.- Managed a major digital overhaul project with online scheduling and payments, increasing customer engagement by 40%.- Developed a customer-centric service strategy that boosted satisfaction and loyalty through personalized experiences.
Christina Burns Skills
Christina Burns Education Details
-
Estrella Mountain Community College -
Institute Of Project Management
Frequently Asked Questions about Christina Burns
What company does Christina Burns work for?
Christina Burns works for American Physical Society
What is Christina Burns's role at the current company?
Christina Burns's current role is Business Systems Analyst, Customer Support.
What is Christina Burns's email address?
Christina Burns's email address is ch****@****ail.com
What is Christina Burns's direct phone number?
Christina Burns's direct phone number is +150344*****
What schools did Christina Burns attend?
Christina Burns attended Estrella Mountain Community College, Institute Of Project Management.
What are some of Christina Burns's interests?
Christina Burns has interest in Management Training, New Technologies, Customer Service Trends, Professional Development, Continuing Education.
What skills is Christina Burns known for?
Christina Burns has skills like Customer Service, Customer Satisfaction, Leadership, Outlook, Training, Account Management, Microsoft Office, Project Management, Telecommunications, Time Management, Sharepoint, Salesforce.com.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial