Responsible for ensuring that appropriate insights elevated by frontline teams as part of Thrivent’s customer feedback system are addressed across Thrivent, and proactively investigating potential client experience (CX) problems. Identifying, routing, and tracking elevated issues. Responsible for enriching feedback by gathering additional context and building business case for changes. Monitor problem areas, defining or approving planned product enhancements while participating in quality assessment and improvement processes. - Lead customer experience triage and improvement processes in partnership with CX leadership to classify and route feedback to appropriate action owner- Proactively investigate CX issues surfaced in feedback and investigate root causes- Proactively gather additional insight or data surrounding elevated issues and build business case for solving- Partner with Contact Center to bring Contact Center CX feedback into triage and improvement process- Work with a variety of internal teams across distribution, operations, and product development- Detail oriented and committed to digging in deep to solve problems and overcome obstacles- Work with team members to identify opportunities to further evolve, standardize and improve client success operations- Review daily, weekly and monthly performance against success metrics defined for each campaign; dig into areas of poor performance to resolve issues or identify improvement opportunities- Define and refine customer experience triage and improvement process for new customer feedback system prototypes- Supports and/or develops an environment in which Thrivent employees and colleagues are focused on continuous improvement, exceptional employee engagement, and an unwavering commitment to our clients. Shapes and/or supports a culture that represents the Thrivent purpose, promise and values, ensuring that Thrivent’s trust and reputation remain strong with its clients.

- Instruct individuals in the fundamentals of the sport of ice hockey - Demonstrate proper techniques and methods of play, Prepare structured practice and game plans- Manage all social media platforms- Create a welcoming, comfortable locker room atmosphere allowing for the young women to grow as players and people- Ensure that hard work, fun, and positivity are involved in every team function, practice and game

- Schedule internal and external kickoff meetings- Execute ComportSecure project plans and response SLAs- Liaise with clients to identify and define scope and objectives- Assign tasks to internal teams and assist with schedule management- Make sure that clients’ needs are met as projects evolve- Monitor project progress and handle issues that arise- Act as the point of contact and communicate project status to all participants- Work with Project Management/Customer Service Manager to resolvechallenges- Issue all appropriate paperwork (e.g. welcome letters and completionagreements)- Create and maintain comprehensive project documentation plans and reports

Making things better for 3M customers every day by reading, responding to and actioning the feedback customers provide through our Customer Experience Improvement System (CXIS) listening posts, and helping to identify and drive improvements across 3M.Ability to understand and appreciate what great customer experience looks like. Connect with people, empathize with them, and use proper skills to understand their needs and requirements. In-depth understanding of 3M’s operations and the varied needs of our customers to understand where the feedback can have an impact.- Responds to customer completed surveys in real time - Works with internal 3M teams to solve any customer’s concerns- Analyze data and comments from customer completed surveys - Identify trends and themes in the feedback- Maintain a close relationship with all Business Group Managers and present compiled data at monthly meetings- Responsible for running weekly USAC Area Action Team meetings, present to all Business Groups and Listening Post Owners- Inspired multiple process improvements and projects to improve the customer experience- Utilizes Medallia, Salesforce, Power BI, SAP and Mural daily

- Acts as the primary liaison with internal customers for the Industrial Markets Division- Communicates clearly and professionally with the customer by telephone and/or written correspondence- Has knowledge and understanding of the current processing systems and can provide service to internal and external customers- Handles internal and external customer inquiries, claims and complaints; interprets policies and regulations, investigates problems; and communicate with other departments and providers to research and resolve issues, identify and implement service solutions- Responsible for assisting in new employee on-boarding and training

- Create Bill of Materials for Command™ and Peltor™ products and consumer product displays- Support Command™ and Peltor™ product lines by working with Package Engineers team to identify improved packaging solutions- Interacts with manufacturing and distribution facilities to develop/improve packaging documentation and data flow- Ensuring all data entered into GGSM and SAP are aligned and accurate

Serve snacks, soda, and cocktails to golfers on the course, get around the course in a timely manner, without disrupting play, but while still creating and maintaining a personal relationship with the golfers. Maintain a clean cart and help out other staff members with various jobs around the club. Train new employees on proper golf etiquette and technique of providing a high level of service.

- Enroll new clients in the business and customer relations programs SAP and CMIS- Record and provide accurate and detailed data to traders around the country- Responsible for the preparation and delivery of assigned auditing projects- Responsible for ensuring data is accurate and detailed- Maintain a high level of confidentiality in regards to the client's personal information- Work quickly as many contracts are extremely time sensitive while still remaining accurate

- Identify, develop and maintain relationships with applicant resources including public / private employment agencies, state jobs service, high schools, colleges, and community groups through visits, phone conversations and participation in HR associations - Prepare recruitment advertising, utilizing the appropriate advertising mediums to include print, radio, internet, social media, etc. - Work closely with Staffing Specialists in selecting, interviewing and training candidates - Schedule and oversee Treasure Island job fairs and participate in other career fairs

- Create and distribute the weekly employee newsletter 'What's Happening' - Plan outings at Target Field, TCF Bank Stadium, and the Xcel Energy Center to promote our ongoing and seasonal promotions - Work directly with the Promotions Manager to create new, exciting, and fresh promotions and events - Staff appropriately and manage Special Event Staff during events - Coordinate with all operational departments in the development of programs and special events - Generate necessary material requests, check requests and support material to ensure invoices are paid promptly - Provide promotion and special event attendance reports to management and accounting - Responsible for the creation of all floor kiosk promotions in a timely and accurate fashion

- Check-in new employees for all job orientations and other trainings at Target Field- Measure associate customer service performance at every event, input daily scores into the Excel spreadsheet, and send performance grades to managers- Reward employees who receive positive reviews, present Employee of the Month awards- Create the biweekly associate newsletter 'On Target'- Design different promotional and informational posters for the 2014 MLB All-Star Game- Assist Human Resource staff with hiring employees to meet the increased staffing needs for the All-Star Game

- Assist office staff with creating and designing marketable materials for the Duluth Playhouse - With the use of Adobe Illustrator and InDesign, I assisted in creating playbooks, logos, and other promotional materials - Played an essential role in the preparation, promotion and planning process for The Playhouse’s 100 Year Anniversary Gala

- Manage all aspects of the photo lab - Walk students through the black and white film development process - Assist Professor Smith with various activities and projects which ranged from collecting and creating portfolios of students’ photos for display around campus to brainstorming classroom assignments and projects

Give perspective students a tour of the Duluth, MN campus. Answer questions that arise. Be as helpful and informative as possible and get the visitors excited about becoming a Future Saint!

- Interview job applicants, scan, save, and file applicant paperwork- Various auditing jobs- Make phone calls to set up new employees for job orientation, interviews, and different appointments