Steven Doyle Email and Phone Number
Steven Doyle work email
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Steven Doyle personal email
Passionate, customer focused leader, skilled at implementing large scale, global multi-channel CX/UX voice of customer strategic programs across both B2B and B2C, including the aquisition & onboarding of Enterprise Feedback Management tools and operationalising measurable programs of insight driven activity around them, improving experience and ROI. Net Promoter (c) Certified Associate with a robust understanding of Insight, Performance Measurement, Research, NPS and other experience metrics, as well as leading teams of researchers and data analysts. Specialties: Customer insight, quantitative and qualitative research programmes, customer experience strategy, voice of the customer, analytics, stakeholder management, stakeholder communication, continuous improvement programmes, process re-engineering, process design, lean/Six Sigma methodology, end to end process improvement, Customer Service Experience, Brand Experience & Product Experience
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Ceo Of Household Chores, To-Do Lists And Ferrying KidsRetirementReading, Reading, United Kingdom
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Head Of Customer ExperienceJato Dynamics Ltd Mar 2021 - PresentRemoteLeading on the design of JATO’s new focus on Customer Experience and delivery of this capability into all our teams worldwide. -
Senior Customer Experience Manager VocTravelport Sep 2018 - May 2020Langley, Berkshire, United KingdomLeading the Voice of Customer team at Travelport, to provide actionable insight into internal stakeholders. Working directly with Research Agencies to scope and deliver a variety of deep-dive studies into customers, to understand the touch-points, processes or products features that are driving the primary pain points for our customers. Managing a team of senior researchers to design qualitative and quantitative surveys which are then built in Qualtrics (our EFM Voice of Customer platform). Also recently onboarded a Customer Community Platform to ensure we have an 'always on' insight community, who voluntarily participate in various feedback tasks, from testing the user experience of new products & propositions to taking part in discussion forums, with other customers on a topic we're seeking deeper knowledge about. -
Cx Service Effectiveness ManagerM&G Investments Jan 2012 - Aug 2018Led a team of researchers and analysts, providing Customer insight, coupled with internal sources of operational data into the wider Marketing team, to discover and prioritise opportunities to improve customer advocacy (NPS), Customer Satisfaction, Customer Effort scores and seamless end to end journeys -
Senior Cx Process ArchitectPrudential Assurance Oct 2006 - Jan 2012Reading, United KingdomDeployed to lead large-scale change programmes, to support full end to end process re-engineering, using Lean Six Sigma methodology. Implement improvement activity & measure both bottom line & experiential benefits -
Strategy Planning ConsultantPrudential Uk Feb 2003 - Oct 2006Reading, England, United KingdomWorking with the PPMG Leadership Team to produce 12-month, 3-year and 5-year Strategy Plans. Responsible for facilitating leadership workshops, prioritise the runway of investment spend against the known areas of need, then building and maintaining Target Operating Models for 12 months, 3 years and 5 years. Reporting against plans and highlighting variances with recovery options
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Various Operational RolesPrudential Uk Aug 1987 - Feb 2003Reading, United KingdomVarious Operational roles: Team Management, Training & Development, Call Centre Management, Offshoring, Planning & Reporting. Supporting Operational Exec. team to design and manage 3 - 5 year target operating models.
Steven Doyle Skills
Steven Doyle Education Details
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Basingstoke College Of TechnologyBusiness & Finance -
Hurst Community CollegeMathematics, English Literature, English Language, Physics, Chemistry, Geography & History
Frequently Asked Questions about Steven Doyle
What company does Steven Doyle work for?
Steven Doyle works for Retirement
What is Steven Doyle's role at the current company?
Steven Doyle's current role is CEO of Household Chores, To-do Lists and Ferrying Kids.
What is Steven Doyle's email address?
Steven Doyle's email address is st****@****l.co.uk
What schools did Steven Doyle attend?
Steven Doyle attended Basingstoke College Of Technology, Hurst Community College.
What skills is Steven Doyle known for?
Steven Doyle has skills like Six Sigma, Stakeholder Management, Business Process Improvement, Operations Management, Business Transformation, Change Management, Business Process Re Engineering, Management, Leadership, Process Improvement, Customer Experience, Business Process Mapping.
Who are Steven Doyle's colleagues?
Steven Doyle's colleagues are Francesco Paolo Manetti, Alexandra Barenboym, Hira Pindolia, Irina Alpalhão, Sujay Gokhale, Sumit Kumar, Davide Baccega.
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