Hitesh P. Email & Phone Number

As a Sr. Director of Professional Service, I am focused on ensuring Relay India Resources enjoy their work and have the tools needed to succeed with their clients. Coordinate with customers and their IT team for the technology requirements and implement the same. As a part of the core team, I am also responsible in designing and implementing scalable processes.

Vadodara, Gujarat, India

As a Client Services Manager, I was responsible to lead a team of 15 members from different domain ( .NET, SQL, Business Analyst, DevOps and QA Testing). Coordinate with Professional Services Team at Houston and make sure that all the client requirements for customization are attended on time. Along with routine tasks, I was responsible to improve efficiency in resolving customer requests and to introduce new processes and insights for Professional Services Team. Mentoring and guiding team members to deliver high quality results and exceed client expectations. After spending approx. 1.5 years, I was promoted to Sr. Director of Professional Services in Relay Human Cloud.

Ahmedabad Area, India

Alluvium is the leader in Digitizing Safety. Their innovation Smart Safety Vest and Smart Safety Helmets are already recognised and well appreciated by leaders at world safety forum and have received an award for Top Indian Startups for innovation in Industrial Safety. Key work role includes: - Connecting and setting up meeting with CEO and CxOs from India's top companies in Manufacturing and close the deals.- Design and Execute OKR & Roadmap for Sales & Marketing - Spend time with customer to understand their requirements and work on new product models. - Design and Execute strategy to generate new revenue models and improve sales.- Prepare Strategy to provide world class Customer Experience for products.- Attend various Marketing Events and generate new Leads.

Ahmedabad Area, India

Used to manage direct sales team and report to CEO. Responsible for new business development and building strategic partnership with companies in different geographies. Managing/mentoring pre-sales and on-field sales team. Primary role includes meeting new clients, understanding requirements and documenting them, coordinating with finance & development team to deliver the solution. Took care of strong clientele base including Amul, Havmor, Honda Logistics, Mahindra & Mahindra Truck and Bus Division and more. Lead Customer Success division at Locanix where prime work responsibilities were to work as a front face of the company and ensure the customer satisfaction along with customer success. Creating and executing processes which leads to delightful customer service to get more business from the existing customer base. Worked as a single point of contact for customers and manage Customer Success Activities such as Customer Onboarding, Training, Requirement Gathering and implementations, Excellent Customer Support, Customer Success management, Renewals, Up-sell and Create company-wide customer feedback loop.

Master'S Degree, Computer Engineering, First Class - Distinction

Bachelor'S Degree, Computer Engineering, First Class - Distinction

Diploma In Computer Engineering, Computer Engineering, First Class - Distinction