Xuanyi Chen Email & Phone Number

Singapore

Full-stack software development ranging from cloud resources provisioning, DevSecOps, Python FastApi backend and React web frontend.

Singapore

> Know Your Customer & Fircosoft Message Filter Project+ Co-manage team with other leads to ensure daily tasks are planned and completed on schedule+ Plan production implementation and review plan with the team to ensure production implementation success+ Execute production implementation with team+ Review technical solution proposed by the team with other leads+ Review unit testing documentation to ensure+ Review and assign jira tickets to team member for resolution+ Coordinate & manage UAT Testing+ Shell scripting> Production Support + Ensure problem tickets are properly documented with essential information in place for AML L3 application teams+ Coordinate with L2 support to understand production issue + Work with various app teams for proper resolution within target date> Others+ Prepare twice weekly Remedy problem ticket report for whole of Customer & Compliance> Key Achievements+ Successfully upgraded obsolete KYC System for Singapore with 2 other leads

Singapore

> Architecture Design & Solution for system and migration> Conduct migration work applications running obsolete OS> Conduct migration work for local applications affected by company-wide implementation of SAP production system> Software Development using JavaScript (ReactJS, NodeJS and NestJS)> Improve Processes via Automation and Tool Development using Excel, Access & VBA> Perform User support for application, workstation and windows 7 migration> System Maintenance for application servers and database> Project Management and Reporting> Key Achievements + Developed a platform using ReactJS, NodeJs and NestJS to facilitate one of their major engineering processes + Won annual global internal Monodukuri 2019 (GMEC category) + Spearheaded the use of AWS cloud within sub-organisation

Singapore

> Product Development + End-to-end R&D including market research and experimentation; product development according to stakeholder specifications + Continuous assessment of stakeholder and customer feedback; Adjusted products and processes to incorporate them where relevant> Operation Setup, Operation Management and Fine-tuning + Liaised with vendors to procure operational equipment and material, designed site layout and ensured serviceability before operations + Performed simulations prior to product launch, and designed, implemented and codified operational SOP + Continued refinement of SOP to achieve cost and operational efficiency + Conducted training for operational team on SOP and ensured competencies to handle operations> Key Achievements + Soft launched product line within 2 weeks ahead of schedule + Official launched within 1 month ahead of schedule + Achieved break-even within 3 months (3 months ahead of schedule) + High quality of product received interest from potential investors within 6 weeks of launch

Singapore

> Business Development (BD) + Executed business development activities for SGD 70 – 80k projects - Liaised with client to gather requirements & analyse problem space - Drove discussion with technical group to evaluate the problem space & formulate solution - Setup prototype to demonstrate solution - Continuous engagement to align solution & client’s objectives prior to releasing of tender - Requested & evaluated software & hardware quotation - Participate in business development activities for government tenders with focus on maintenance & operation support scope + Analysed tender specification documents, identifying clauses & SLAs - Formulated maintenance & operation support plan & workflow according to tender specifications & solutions provided by solution architects - Assessed manpower requirements & calculate manpower costing according to maintenance & operation support plan & workflow - Delivered write-up & performed presentation on maintenance & operation support plan & workflow > Systems Deployment & Project Management + Scope, planned, created & adjusted project plan for system deployment + Planned, prepared, reviewed & updated On-Site UAT document according to project & client’s needs + Proactively engaged client on project progress, resolve disputes & adjust project plan & execution + Procured software, hardware & relevant licenses + Deployed & configured hardware and software systems + Planned, prepared site & conducted On-site Acceptance Tests with client > Key Achievements + Led, won a tender & successfully implemented high-availability solution for five sets of servers + Successfully increased efficiency for stock tracking for a project by redesigning the workflow + Successfully completed deploying high-availability solution for critical system project

Singapore

> Operations and Support+ Perform periodic preventive maintenance such as system health checks, configuration checks and backup procedures+ Perform corrective maintenance for all system faults within SLAs+ Perform patching of software, firmware and security tools+ Render system support and administration for exercises + Provide incident response and resolution within SLAs+ Prepare system for exercises according to user requirements+ Execute user training for supported systems+ Propose and implement initiatives to improve performance, productivity and maintainability of the system + Perform forecasting for team activities, to improve efficiency+ Prepare monthly report on the health of the system and manpower activities > Key Achievements in Role:+ 2012: Implemented automated testing and greatly reduced the amount time required to perform pre and post patching tests+ 2012 & 2013: Maintained customer satisfaction rating of above 4.3/5+ 2013: Reduced time required to check system health by up to 85%, and increased the accuracy of testing by implementing automatic system checks

Singapore

> Software Maintenance, Casino Management System + Increased efficiency in system by researching and deploying proof-of-concept for automated application testing (VS2010 Coded UI Test) reducing time and resources required for end-to-end, UI and load testing + Conducted research and software evaluation on obfuscators for in-house application protection; ensured smooth operation and deployment of in-house application + Performed software change requests and testing according user requirements + Performed software bug fix according to user feedback + Created SSRS reports, performed change requests to SSRS reports according to user requirements + Perform bug fix for SSRS reports according to user complaints > Key Achievements + Created a custom tool to batch validate SSRS Report Standards (Ability to validate 100 Reports in 15 minutes, compared to 30 reports per day previously)

Singapore

> Web Development for B1G1 Business Web Portal + Integrated functionalities developed from CodeIgniter PHP to the Drupal-based system + Developed a web-based system according to management’s requirements + Performed change requests according to management’s requirements + Ensured proper visual layout and usability of the system + Analysed requirements and provide technical advice to management + Resolved software bugs post-launch of the new system + Initiated new functions to better the user experience of the system + Participated in small team project planning and management > Key Achievements + Official launched the B1G1 business web portal during the internship

> Customer Service + Resolved billing and service disputes + Provided technical support to customers for mobile and cable services > Key Achievements + Awarded the ABCD (Above and Beyond the Call of Duty) award

> Desktop System Migration, Defence + Setup new desktop computer hardware + Transferred existing configurations and data from replaced hardware to new hardware + Installed application according to user requirements + Troubleshoot error encountered by users + Escalated unresolved technical issues appropriately

Master In Software Engineering, Computer Software Engineering

Bachelor Of Science, Information Systems Management; Information Systems Management; Advanced Business Technologies

Activities and Societies: SMUXtremists, SMUX Skating Team, SMU Alumni+ Double Major in Information Systems Management and Advanced.

Bachelor Of Science (Information Systems Management), Exchange Student, Business

Diploma, Multimedia Infocomm Technology