Cy Rodriguez Email & Phone Number

United States

• Sales Strategy Development: Develop and execute a comprehensive sales strategy that aligns with the company's goals and objectives.• Sales Team Leadership: Recruit, train, and manage a high-performing sales team, providing coaching and mentoring to achieve sales targets.• Market Analysis: Conduct market research to identify trends, customer needs, and competitive landscape, and use this information to make informed business decisions.• Customer Relationship Management: Build and maintain strong relationships with key customers, distributors, and partners, ensuring their needs are met and issues are resolved promptly.• Sales Process Improvement: Continuously evaluate and optimize the sales process to enhance efficiency and effectiveness, from lead generation to order fulfillment.• Product Knowledge: Stay current on industry trends and product knowledge to provide expertise and guidance to customers and the sales team.• Sales Analytics: Utilize data and analytics to assess sales performance, identify areas for improvement, and make data-driven decisions.• Contract Negotiations: Lead negotiations for contracts, pricing, and terms with major clients and suppliers to ensure favorable agreements.• Customer Feedback: Collect and analyze customer feedback to make improvements in products and services, and share insights with relevant teams.• Strategic Partnerships: Identify and nurture strategic partnerships and alliances that can help drive sales and business growth.• Sales Training and Development: Implement training programs to enhance the sales team's product knowledge, selling skills, and customer service.• Customer Retention: Develop and execute strategies to retain existing customers and increase customer loyalty.

Lakeland, Florida, United States

• Managed $4 Million (previously $1.5 Million) HVAC-R supply sales center including 3 employees• Created a welcoming culture that has contributed to a 25% increase in sales over the fiscal year• Responsible for $600,000 inventory with a minimal $500 variance• Reorganized retail footprint to increase sales of high-margin items• Deal with customer complaints and resolve in an amicable manner• Responsible for warranty processing, vendor collections, work closely with A/R Dept

Riverview, Florida, United States

• Responded to service calls, diagnosed mechanical problems and assisted customers in making business decisions.• Created and maintained strong customer relationships, resulting in customer retention and contract renewal• Requested by clients due to time invested in cultivating strong business relationships• Repaired and replaced defective heating, air conditioning and refrigeration equipment, components and wiring for commercial clients.• Tested electrical circuits and components to ensure proper functionality using a variety of electrical testing equipment in order to determine if repair or replacement of components was necessary.• Tested pipe, tubing joints and connections, as well as air ducts for leaks using pressure gauges and soap-and-water solution, to ensure all connections were defect-free for all heating and air conditioning pipes and components.

Tampa, Florida, United States

• Diagnosed and repaired refrigeration and air conditioning equipment, including evaporators, condensers and compressors• Mechanical troubleshooting and preventative maintenance on HVAC/Refrigeration and Water Quality systems• Strong Customer Service skills - Instrumental in winning back two customers and facilitating sales appointments with potential customers• Dispatched calls to technicians throughout Florida and organized locational routes• Created service tickets, distribute PM’s and handle RMA’s• Created PO’s, handled inventory audits and sourced products for availability and price• Created training manual and conducted a training course on handheld Fieldcentrix computer used by all technicians

Tampa, Florida, United States

• Operated a wholesale construction supply store.• Responsible for retail sales, maintaining corporate accounts & cold calling for new customers• Implemented new inventory control procedures that resulted in increased inventory audit efficiencies• Performed pneumatic tool repair

Tampa, Florida, United States

• Apprenticeship, included installation and service work for residential and small commercial jobs