Christine Young Email & Phone Number

San Francisco Bay Area

San Francisco Bay Area

UX is a team sport: I enjoy exploring ways of working, helping teams to use research as a catalyst for change. I show teams how to put "the user" in UX by way of regular practice.I'm a qualitative researcher who specializes in UX and hybrid research methods. I love going into the field and observing how people are using your product, service, app or site..

Carlsbad, California, United States (remote)

Viasat is a global communications company that believes everyone and everything can be connected. Served one year on the Customer Experience Research + Design Team (within the home and small business satellite internet division) coaching, mentoring and guiding the designers as they learned to conduct rigorous and insightful UX Research as a matter of.

San Francisco Bay Area

Built, owned and defined the user experience design research discipline, for the entire $2 Billion dollar, direct to consumer firm, partially owned by private equity firm TPG. Spent five years nested within a team of sophisticated human centered designers, where my small but mighty team of UX Design Researchers worked on major initiatives that were first.

Mountain View

Seasonal, part-time employment in the fun world of live music events. Started as a "blue coat"​ security-guard back in 1992 when it was still Bill Graham Presents and worked on and off seasonally throughout the 90's, progressing from security to backstage kitchen catering for the crew and the talent, artists'​ green room hospitality and ambiance since the.

San Francisco

Worked closely with a broad range of UX UCD Designers, UI Product Designers, and Brand Communication Designers and one fellow UX Researcher. Together we created programs that scaled and provided insight and value across the Product/Tech organization and throughout Marketing, Sales, Finance and Customer Service.

San Francisco

The Innovation Research Advisor moved from conducting the research for the team to teaching the team how to fish, so to speak – in that the research methods introduced to the team and those that are needed to sustain the new growth and rapid innovation are now part of the development process, after an initial period of advisory consulting and support. The.

San Francisco

Demonstrated the value of UX within the first few months on the job by identifying a 3.5% conversion increase from the event page to checkout completion that resulted after a profoundly simple design change recommended by me and proven with thorough and extensive testing. Gained influence and prominence within the design and product teams by advocating.

San Francisco

AnswerLab conducts custom user experience research to improve websites, software, and mobile applications. Our quantitative and qualitative methods help clients throughout the development cycle, from concept to launch to ongoing benchmarking. Our insights result in increased revenues by improving conversion, customer satisfaction and brand impression.

San Francisco

Guided strategy on major accounts by analyzing existing data and recommending design-focused user-experience research. Conducted dynamic usability tests, standard usability tests, focus groups, key stakeholder interviews and other primary research in order to further the objectives of a redesign effort or branding initiative. Generated over $500k in.

San Francisco

Analyzed secondary research and conducted primary research to create strategic road-maps for high-tech B2B clients pursuing industry leadership. Created and presented the compelling business case to sell the vision up as well as lead cross-functional teams to execute on strategy. Clients included Foote Cone & Belding, DDB, Satchi & Satchi, in addition to.

Sunnyvale

Exceeded revenue quota consistently by contributing 125% of goal, totaling over $1MM each quarter. Earned attendance at President's Club. Built solid relationships with multi-disciplinary teams at Fortune 1000 and Fortune 500 clients to ensure effective use of Mercury Interactive's software and updates. Led efforts to resolve technical issues in order to.

Palo Alto

Managed a team of inbound call center representatives responsible for annual sales of $150M of Rumba software. Created telephone scripts, product spec sheets, sales force automation processes and training materials. Reported to VP of North American Sales, and VP of Marketing to support outside sales, trade show activity, print and direct marketing campaigns.

Bachelor Of Arts (B.A.), American Literature (United States)

Humanities & Liberal Arts