Cycy Azucey Email & Phone Number

Jacksonville, Florida, United States

Supported a large group of over 20 orthopedic providers and immediate staff using EpicCare Ambulatory, Bones, and Cadence. Assisted providers with inpatient and ambulatory workflows as end users worked in both settings. Trained staff oh full patient care from registration on their first appointment to when the patient is seen for post operative follow up..

Conducted training for clinical and non-clinical end users within Epic at multiple hospital systems. Supported end users in EpicCare Ambulatory, Bones, Beacon, Beaker, Cupid, and Radiant. Responsible for achieving an in-depth understanding of the software, policies and procedures, and workflows within Epic. Strengthened relationships with hospital based.

Guided end users with efficient use of Epic Ambulatory and other interfaced systems. Provided ATE support and served as a resource for clerical and clinical staff at an Urgent Care and a Wound Care practice. Maintained competence of client specific use of Epic, by using client provided tipsheets and trained team members accordingly. Maintained a positive.

Provided Go-Live support and consulting for Epic end users with utilization of Epic using Cadence and Ambulatory. Assisted clinical and nonclinical staff on their workflow assessments in a Pediatric practice. Maintained updated knowledge of client specific materials, interfaces and their processes. Provided tech support to staff while evaluating their Go.

Trained and supported all levels of staff at multiple Ambulatory clinics using Cupid, Radiant, and Stork modules. Provided immediate assistance with Epic as end users took on patient care. Guided end users in building confidence as they transition to Epic and assist them in problems that may arise. Reviewed necessary client-specific materials made.

Trained providers with efficient use of Epic during Go Live in Cadence and EpicCare Ambulatory modules. Assisted each provider at the clinic with personalization of Epic including building templates, creating order sets, and smart lists and phrases. Guided providers on creating Macros. Collaborated with department heads on establishing a standard workflow.

Orlando, Florida, United States

Assisted remote contact center supervisors in reporting on service level and productivity, using real time analytical software such as SalesForce, Five9, and Verint. Trained staff on optimization of usage of Cerner and then Epic. Evaluated performance within Epic Playground and created lesson plans for educating team members on Epic. Troubleshooted EHR and.

Orange City, Florida, United States

Trained all clinical and nonclinical new hires on effective use of electronic health record applications. Program manager and supervisor for all outpatient services provided by practice, including, radiology, labs, allergy testing, medication injections, and audiology. Assisted office manager with designing appropriate builds in Epic. Created training.

Altamonte Springs, Florida, United States

Demonstrated knowledge of applications and their effect on other systems when troubleshooting. Provided support for front desk/scheduling and billing in the nonclinical work space. Provided support for clinical staff members in multispecialty practice with pain management, rehab, and imaging. Educated provider’s on maximization of applications for improved.

Bachelor Of Arts - Ba, Communications

Associate Of Arts - Aa, Health Services/Allied Health/Health Sciences, General