Cycy Azucey Email & Phone Number

Jacksonville, Florida, United States

Supported a large group of over 20 orthopedic providers and immediate staff using EpicCare Ambulatory, Bones, and Cadence. Assisted providers with inpatient and ambulatory workflows as end users worked in both settings. Trained staff oh full patient care from registration on their first appointment to when the patient is seen for post operative follow up. Assisted providers with personalization and Epic interfacing with Nuance(Dragon). Assisted IT and security with printer mapping. Guided staff on use of In Basket messaging, workqueues, and reports. Adhered to HIPAA with compliant use of health information. Maintained competence of client specific use of Epic and trained team members accordingly. Identified and documented any issues with software via reporting system and created tickets when necessary. Escalated high priority tickets through the appropriate channels.

Conducted training for clinical and non-clinical end users within Epic at multiple hospital systems. Supported end users in EpicCare Ambulatory, Bones, Beacon, Beaker, Cupid, and Radiant. Responsible for achieving an in-depth understanding of the software, policies and procedures, and workflows within Epic. Strengthened relationships with hospital based partners by building rapport and maintaining a positive reputation. Provided resolutions for end users including problems with scanning, user errors, and creating tickets when appropriate. Created training material/cheat sheets for end-users for quick resolutions for support post full life cycle. Advised end users on implementation of new work-flows in order to improve efficiency of office procedures. Collaborated with clinicians and department heads to create efficient workflows to keep the office running smoothly during their transition. Maintained competence of client specific use of Epic and trained team members accordingly. Understood interfacing of Epic and radiology equipment and guided staff accordingly. Adhered with HIPAA compliant use of health information. Identified and documented any issues with software via reporting system and created tickets when necessary. Escalated high priority tickets through the appropriate channels.

Guided end users with efficient use of Epic Ambulatory and other interfaced systems. Provided ATE support and served as a resource for clerical and clinical staff at an Urgent Care and a Wound Care practice. Maintained competence of client specific use of Epic, by using client provided tipsheets and trained team members accordingly. Maintained a positive relationship with team members and acted in the best interest of the company. Assisted end users with HIPAA compliant use of health information. Identified and documented any issues with software via reporting system and created tickets when necessary. Escalated high priority tickets through the appropriate channels.

Provided Go-Live support and consulting for Epic end users with utilization of Epic using Cadence and Ambulatory. Assisted clinical and nonclinical staff on their workflow assessments in a Pediatric practice. Maintained updated knowledge of client specific materials, interfaces and their processes. Provided tech support to staff while evaluating their Go Live readiness and knowledge of Epic. Participated in chart abstraction conversion from previous EHR to Epic. Maintained competence of client specific use of Epic and trained team members accordingly. Understood interfacing of Epic and radiology equipment and guided staff accordingly. Adhered with HIPAA compliant use of health information. Identified and documented any issues with software via reporting system and created tickets when necessary. Escalated high priority tickets through the appropriate channels.

Trained and supported all levels of staff at multiple Ambulatory clinics using Cupid, Radiant, and Stork modules. Provided immediate assistance with Epic as end users took on patient care. Guided end users in building confidence as they transition to Epic and assist them in problems that may arise. Reviewed necessary client-specific materials made available and integrated them with Epic processes. Identified and documented issues with software via reporting system and creating tickets when necessary. Escalated high priority tickets through the appropriate channels. Provided high-priority responses to critical issues. Guided clinicians, department heads, and clerical staff in creating workflows to increase office efficiency and efficacy.

Trained providers with efficient use of Epic during Go Live in Cadence and EpicCare Ambulatory modules. Assisted each provider at the clinic with personalization of Epic including building templates, creating order sets, and smart lists and phrases. Guided providers on creating Macros. Collaborated with department heads on establishing a standard workflow for all providers within the clinic. Maintained competence of client specific use of Epic and trained team members accordingly. Assisted providers with coping with transition from paper charts to use of EHR. Adhered to HIPAA compliant use of health information. Identified and documented any issues with software via reporting system and created tickets when necessary. Escalated high priority tickets through the appropriate channels.

Orlando, Florida, United States

Assisted remote contact center supervisors in reporting on service level and productivity, using real time analytical software such as SalesForce, Five9, and Verint. Trained staff on optimization of usage of Cerner and then Epic. Evaluated performance within Epic Playground and created lesson plans for educating team members on Epic. Troubleshooted EHR and provided tech support to team members scheduling ambulatory services. Audited work queues and assisted with fixing and minimizing errors. Provided coaching and ensured team members are equipped to meet service standards during Epic Go Live. Collaborated with other Credentialed Trainers to assist schedulers. Radiology and Cardiopulmonary subject matter expert utilized in conversion from Cerner and Vyne to appropriate fields within Epic before and after Go Live.

Orange City, Florida, United States

Trained all clinical and nonclinical new hires on effective use of electronic health record applications. Program manager and supervisor for all outpatient services provided by practice, including, radiology, labs, allergy testing, medication injections, and audiology. Assisted office manager with designing appropriate builds in Epic. Created training material for team members and evaluated their go live readiness. Analyzed office processes and implemented improvements for EHR optimization. Provided tech support for scheduling, billing, registration, and front desk while clearing work queues for pending tasks.

Altamonte Springs, Florida, United States

Demonstrated knowledge of applications and their effect on other systems when troubleshooting. Provided support for front desk/scheduling and billing in the nonclinical work space. Provided support for clinical staff members in multispecialty practice with pain management, rehab, and imaging. Educated provider’s on maximization of applications for improved patient care and accurate billing/coding. Assisted office manager in customization of schedule for each modality. Educated clinical and nonclinical team members on minimizing work queue tasks and data entry.

Bachelor Of Arts - Ba, Communications

Associate Of Arts - Aa, Health Services/Allied Health/Health Sciences, General