Threat & Vulnerability Management,Threat Intelligence, and incident response.

Computer Maintenance and repairs, Cybersecurity and Networking Services, Technical Training,Local I.T. Volunteer work.

Machine imaging, inventory, account unlocks, system deployments, etc. software troubleshooting, printer trouble shooting, etc,

Toyota Service Provider - Provide Server backups, trouble shoot desktop issues, network issues, resolve printer issues, assist with configuration of Barcode scanners, zebra printers, etc. Provide support for in house applications, such as Mattec, Ilvs systems and keeping communications with Toyota systems.

Tier 2 \ Tier support for all 6,700 remote and field employees of USAA. Troubleshooted network connectivity and VPN connection issues. Worked directly with ISP to trouble shoot any account, hardware installation, circuits and modem configuration related issues in various locations within the U.S. When needed configured Cisco VOIP phones, Cisco switches, Cisco routers and ISP modems. Also unlocked network and application accounts as well as remote software installations.

Provide first-level IT infrastructure event monitoring and event management in a 24 x 7 operations environment following standard operating procedures for the Department of Defense\ Defense Health Agency Global Service desk. Work with enterprise network architecture and distributed application processing technologies. Accurately log, ticket, and own/escalate incidents resulting from infrastructure events from Military Health Systems \DoD systems.

Troubleshoot and Resolve issues regarding WCT applications and hardware, doing so efficiently and effectively. Use methods such as email, remote sessions, VPN, telephone and IM. Working knowledge of: Microsoft Share Point (2007/2010), Linux / Unix operating systems, Microsoft operating systems (Server 2003-2008R2, 2012, XP, W7), Microsoft Office Suite (2007-2013) and in house software applications Customer Service Experience, Write, review and keep up-to-date documents and guides to be used by both IT technicians and end users. Maintain and trouble shoot printer issues, Xerox and Zebra printers. Hardware replacement and Network Security, trouble shoot connectivity issues with Mortara systems.

IT service desk role, in charge of Active Directory - account unlocks, Virtual Desktop- maintenance, configuration and migrations, VPN and Remote trouble shooting, RSA secure ID trouble shooting, Software backups and restores, etc., Software installations and migrations, Black Berry trouble shooting, Idevice and Android trouble shooting and software updates, maintained MAC laptops, Desktop PCs, inventory, etc.

Telecommunications company provided service and maintained DS3/ T1 installations, Premises Maintenance and wiring\​installations, Server Administration and Backups, Cisco Router and Switch installation\​ configurations, Unix server administration, Microsoft Office installations and trouble shooting, Software installations ( all versions of Windows and DOS 6.22), Hardware deployments, Project Management, Responsible for Updating Documentation and record keeping, PBX cross connects, etc.- received Certificate of Merit for assisting with Emergency calls during 9/11

Deploy and Configure PC and network PrintersEnsure network connectivitySoftware installationEnsure UPS power to local workstations