Thomas Mcclendon Email & Phone Number

Portland, Or, Us

San Jose, Ca, Us

Troubleshooting hardware issues within enterprise environments. On-site and remote troubleshooting, leading preventive maintenance, managing escalations, and providing second-line support to resellers and distributors. Collaborated with cross-functional teams to define service programs, contributed to fault triage and training materials, and conducted tests and simulations to assist in problem-solving. Travel to provide field training, mentor new service engineers, and take ownership of customer relationships. Develop deep product knowledge in enterprise solutions and consistently demonstrated self-sufficiency in challenging situations while effectively managing time and prioritizing tasks

Technical Scope: Windows, Windows Server, Cisco iOS, Active Directory, MS Exchange, Web Services, firewalls (Untangle, Forefront, Websense), spam protection, routers, switches, WAPs, mobile (Blackberry, Android, Apple, Microsoft), Tivoli, VMware, Cloud technologies Transition between roles as business owner, team lead, network / system administrator, and onsite field technician to perform full range of consulting activities and deliver sound, cost-effective IT solutions and services for commercial and private customers. Plan and complete design, installation, and configuration of complete network infrastructure. Work onsite with clients to perform requirements generation, vendor management, training, and user support. Provide data backup, recovery, and support for applications, systems, and mobile devices.Key Achievements: Spearheaded comprehensive network upgrade for large manufacturing company (TATA); collaborated with remote engineers to migrate legacy network equipment to new Cisco devices and conduct troubleshooting to ensure successful transition. Orchestrated onsite network installation for Toys R Us that involved servers, routers, switches, punch panels, new main distribution frame, intermediate distribution frame location, and all associated cables, fiber lines, and racks.− Led team to complete project on schedule and on budget while enabling store to remain open and operational throughout engagement. Coordinated breakdown, move, and setup of office IT environment for corporate customer; ensured new network, computers, and peripherals were installed, configured, and tested on schedule. Designed, configured, and maintained client websites, e-commerce sites, FTP sites, and and email services that incorporated POP3 and SMTP technologies.− Strengthened existing website for client by incorporating Zen Cart e-commerce solution, significantly improving client’s web presence and increasing sales.

Us

Technical Scope: UC4, Microsoft Service CenterLeveraged UC4 IT software automation program to automate tasks and setup process flow in IT infrastructure for federal government agency customer (Bonneville Power Administration). Performed full range of system administration tasks, from copying files and transmitting data to monitoring and troubleshooting processes. Prepared detailed reports on process status for end users. Key Achievements: Optimized processes for peak performance within key section of large, enterprise-scale infrastructure, shared responsibility for automations across multiple network locations with hundreds of servers.

Louisville, Ky, Us

Technical Scope: Windows, Mac OS, Lotus Notes, IBM Tivoli Backup Client, Microsoft and Adobe Products, CA Unicenter Products Kept WAN and IT infrastructure linking 300 facilities at optimal availability and performance for 2,500 users; provided maintenance and support for nearly 3,000 nodes including routers, switches, client computers, printers, timeclocks, wireless (wifi) access points, and remote access via VPN. Imaged computers for distribution; deployed, troubleshot, and repaired OS, software, hardware, and all related peripherals.Key Achievements:  Played instrumental role in deploying 600 additional computers within aggressive six-week schedule, completing remote backup of 900 computers, and upgrade to MS Office 2003.  Simplified computer deployment process; unified software deployment methods based on employee job function, slashing time to deliver new computers to production.− Developed and deployed tool to check, install, and apply software updates and computer configuration changes to 1,200 remote computers. Drew upon expertise in VisualBasic.net to build and deploy utility that automated monthly maintenance on local replicas of Lotus Notes databases.  Demonstrated outstanding customer service; explained technical concepts clearly, and provided expert training and support to end-users, individually and in group settings. Established reputation for meeting target dates by communicating effectively with project leads and team members, organizing and prioritizing tasks with competing timeframes, and driving continuous improvements in project support. Researched networking and application solutions that would enable teams to improve productivity and meet new project objectives. Excelled during initial role as temp Helpdesk Support Technician (placed through Robert Half, 2003-2004); quickly adapted to fast-tempo operation and received offer for FT employment based upon outstanding performance.

Masters, Cybersecurity

Bachelor Of Science - Bs, Cybersecurity

Associate Of Science (A.S.), Computer Technology/Computer Systems Technology

Associate In Applied Science Degree, Network Technology, Cisco Systems