• Researched, Tested, and Deployed Cisco WebEx Meeting as DCI’s Remote Training Solution for use in disaster response to the COVID-19 outbreak• Allowed DCI to seamlessly shift from physical training environment to virtual training environment • Capable of supporting up to 100 students per location and also allow for session recording• Lead 7 Instructors through remote implementation; cornerstone to keeping the business open during the crisis• Installed, configured, and documented new CISCO managed switch and cable plant to correct communication issues with Pearson VUE testing workstations• Standardize student training lab computers and software to offer MAC OS X, Windows 10 Pro OS, and Kali Linux OS on 20 iMac work stations using rEFInd boot manager and hard drive cloning device• Resulted in saving $20,000 in new/replacement hardware costs and 50% increase in training efficiency due to standardized workstation software offerings throughout the facility• Provide Information Technology technical training IAW CTHires, ITXpress, and WIOA workforce programs Statement of Work (SOW)

● Help Desk Engineer - supports over 2900 managed devices for over 100 managed customers● Network Engineer - troubleshooting connectivity SonicWall, Open DNS, Azure AD● Desktop/System Engineer - configure, troubleshoot, and repair servers, desktops, and laptops● Extensive customer service skills and experience● Experience with ConnectWise ticketing system● Experience with Automate Remote Monitoring and Management (RMM)● Experience with ITGlue Documentation Software● OpenDNS, Mimecast, DUO, Microsoft, and Google MFA/2FA● Unifi/Ubiquiti Network APs and Software Defined Networking (SDN)● O365 Administration and license provisioning● Experience with Kaseya DATTO backup solutions and equipment● Experience with Bash and PowerShell Scripting

Information Security Professional Training Course

• Liaison between facility and suppliers for parts acquisition• Developed and put into action a cost savings plan with vendors leading to a 40K increase in parts sales profitability• Designed and implemented a twenty-one point inspection program to provide customers an accurate snapshot of overall vehicle condition and increased revenue by twenty percent• Assigned work for seven technicians, documented customer intake forms to assure accurate repair estimates and completion times• Quality check completed work prior to vehicle delivery to customer

• Operational SME in day-to-day operations which included store security, opening, closing, cleanliness, inventory accuracy, and customer satisfaction• Mentored the sales team to achieve 100% customer engagement that ultimately led to a 25% increase in customer growth between 2013 and 2014• Used Dashboard and Ignite management reporting tools to drive sales and monitor staff performance which resulted in an increased in total D.I.Y store sales by over $150k comp to 2012 leading to the store being ranked in the top 1% of over 3700 Advance Auto Parts Stores globally• Leveraged commercial customer growth by $2k per week by shortening delivery times and standardizing parts distribution points in the store and overlapping drivers during peak operating times

• Contractor to Texas Instruments (HFAB3 Stafford) through Volt Technologies Group. Operated and maintained a variety of integrated circuit fabrication equipment used to produce analog and digital circuitry for use in a wide range of applications throughout the automotive, telecommunications, and technology industries

• Installed computer hardware/software, telephone networks, and data migration while representing Volt Technologies during several different projects for local customers such as Senator Kay Bailey Hutchinson, Texas Workforce Commission, The Scooter Store, Unisys, Decision One, and the State of Texas Elections Commission• Performed network support for LAN operations installing and maintaining cable plants and solving complex issues from the physical layer through the presentation layer of the OSI network model• Installed networks to provide broadband service for clients including setup and maintenance of cable plant, router configuration, e-mail setup, NIC card installation and setup, printer and file sharing, and network firewall hardware and software • Extensive experience in Blue Current Detailed Asset Deployment policies, procedures, and practices during major hardware upgrade at the scooter store while upgrading 2000 desktop workstations to Windows XP• Knowledgeable and experienced in Election Systems & Software removed and replaced over 1450 touch screen I/O devices on Ivotronic electronic voting machines

• Contractor for USAF to implement Oracle 9i database servers at various locations worldwide to set framework for electronic medical record development for Tricare Southwest• Provided Tier II technical support for global implementations of Oracle 9i database using SQL, SFTP, Telnet, and Norton PC Anywhere• Performed maintenance and tuning of Oracle 9i database implementations

• Managed, supported, and supervised over 300 personnel in network operations and security, software use, database maintenance, HIPPA security, data migration, data back-up and disaster recovery• Integrated Novell Netware 4.11 into a Windows NT TCP/IP network through DEC bridges• Project Manager for development, implementation, and integration of Surgi-Serve automated surgical record keeping database into USAF Level I Trauma Center at Lackland Air Force Base in San Antonio, Texas• Maintained current security patches and software updates for network fileservers• Trained over 300 personnel in proper use of Pervasive Btrieve driven database (now Pervasive SQL) Commercial Off-the-Shelf (COTS) customized intraoperative patient data gathering software

• Assists in nursing care and preparation of surgical patient by performance of routine and delegated duties• Assisted the surgeon and helped in central sterile processing department with restocking, and changing over rooms between procedures• Assisted and delivered safe, effective intra-operative nursing care until patient is transferred from the operating room suite• Anticipated special needs, equipment, and supplies for the patient relative to an accurate physical assessment of the patient by a nurse• Prepared the operative suite for surgery by checking supplies, equipment, and instrumentation• Assisted surgeon during surgical procedures with a high degree of efficiency, anticipating physician and patient needs during operative cases• Understands and effectively implements Best Practices, Risk Management, and Quality Improvement Programs and Operating Room Security• Supports and adheres to Ethics and Compliance policies as well as HIPAA policies and directives

• Supervised 12 jet engine technicians and acted as SME in all phases of Jet Engine Intermediate Maintenance and Repair

• Served as lead contract analyst during hardware/software upgrade of over 2500 desktop and laptop computers during migration to Windows NT 4.0 network• Developed a desktop imaging solution using Norton Ghost that provided a custom image solution tailored to specific hospital functional area software configuration requirements, which led to completing the contract three months ahead of schedule