Leading the cybersecurity programme at BFBS for the last 2 and a half years, as their Head of Cyber Security, I focused on practical, effective solutions to keep our organisation resilient against the ever-changing landscape of cyber threats.I’ve guided our smooth transition to ISO 27001:2022, achieving certification with zero findings, and have embedded advanced security practices such as the CIS Critical Security Controls and the MITRE ATT&CK Framework, into our Information Security Management System (ISMS). To further enhance our capabilities, I introduced ISO 42001:2023 to create an Artificial Intelligence Management System (AIMS) that complements our ISMS. Central to my role is leading the Security Operations Centre (SOC) and the Cybersecurity team with a focus on practical incident response and risk management. I believe in balancing strong security measures with the needs of the business, ensuring our defences are robust but adaptable. Developing simple, clear, enforceable security policies, and training around Cyber Security and Phishing attacks has been key in raising awareness across BFBS, reinforcing our commitment to protecting valuable information and infrastructure, from a variety of threats such as Malware and Ransomware. This has also enabled our team members to stay Cyber Safe in their personal and their families lives as well as their work life.Key Achievements:• Zero ISO 27001:2022 Audit Findings: Led BFBS to ISO 27001:2022 certification with zero audit findings, demonstrating practical and thorough preparation.• AI Security Leadership: Established ISO 42001:2023, positioning BFBS as a leader in the broadcast industry in secure and responsible AI practices.• Cost Efficiency: Reduced cybersecurity spending by 15% through strategic tech consolidation while improving security maturity by 40%.• Security Awareness Boost: Raised training completion rates from 65% to 100%, ensuring it aligns seamlessly with our ISMS goals.• Streamlined Incident Response: Improved incident response times by 50%, minimising disruptions and keeping operations smooth.
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Director And ConsultantCyberkarlUnited Kingdom -
Director / ConsultantCyberkarl Dec 2024 - PresentUnited Kingdom -
Head Of Cyber SecurityBfbs Jul 2022 - Dec 2024Chalfont St. Peter, England, United KingdomResponsible for the directing and enhancements to the organization's cybersecurity framework, ensuring adherence to international standards such as ISO 27001:2022 and Cyber Essentials Plus. Managing and maintaining the Security Operations Centre (SOC), refining incident response protocols and elevating risk management practices. Lead the organization’s migration to ISO 27001:2022, integrating CIS Critical Controls and the MITRE ATT&CK Framework to strengthen the cyber resilience of the organisation. Implemented an ISO 42001:2023 Artificial Intelligence Management System, advancing the company's position in AI security and governance. Developed and enforced security policies, significantly raising security awareness and compliance throughout the firm. Cultivated a skilled security team through effective leadership, mentorship, and promoting continuous improvement, I strengthen stakeholder relations to ensure cohesive and strategic security efforts. Key Contributions:• Led the organisation through a successful ISO 27001:2022 Transition audit, achieving zero audit findings and demonstrating exceptional compliance management.• Enhanced SOC efficiency, enabling faster incident management and reducing the impact of security threats.• Developed and delivered comprehensive security awareness training, increasing business vigilance against cyber threats.• Conducted regular phishing email simulations to test and improve the organisation's readiness against social engineering attacks.• Fostered a proactive security culture adept at navigating the complexities of modern cyber and AI-related challenges. -
Director / ConsultantArcher It Limited Dec 2018 - Jun 2022Sheffield, England, United KingdomDuring my time here, I developed and implemented tailored strategies and robust security frameworks to enhance organizational security postures and ensure compliance with industry standards.In addition to the above, I optimized IT operations, delivering improved performance and resilience through efficient service management solutions.Furthermore, I provided expert consultancy in Information Security and IT Service Management, supporting organizations like DHL and the NHS Supply Chain in refining their processes. Key Engagements:IT Asset and Information Security Consultant - NHS Supply Chain (Mar 2021 - Apr 2022)• Managed IT Prime (DXC) for NHS Supply Chain, ensuring ISO 27001:2013 compliance and enhancing ISMS.• Led security awareness, phishing simulation training, and third-party security assessments.• Chaired Risk Management meetings and provided technical expertise to the Change Advisory Board on information security and asset management.Information and Cyber Security Management Specialist - ISMS.online (Sep 2020 - Mar 2021)• Customized cyber governance solutions for clients, ensuring compliance with ISO 27001, Cyber Essentials, and GDPR.• Designed and implemented ISMS, conducted gap analyses, risk assessments, and third-party audits.• Developed cyber governance products and delivered ISMS.online platform training to enhance client cybersecurity.Senior IT Service Management Consultant - DHL Supply Chain (Dec 2018 - Apr 2020)• Optimized costs by negotiating service contract renewals and managing application usage and licensing.• Supported the cutover of NHS Supply Chain IT services, ensuring a seamless transition.• Led incident management, problem resolution, and major incident handling to maintain service continuity and meet SLA requirements.
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It User Service Centre ManagerDriver And Vehicle Standards Agency (Dvsa) May 2017 - Jun 2018Nottingham, Nottinghamshire, United KingdomIn this role, I contributed to the successful implementation of ISO 27001:2013 ISMS, significantly enhancing organizational information security management. I managed call, incident, and request logging, culminating in the integration of a self-service portal to boost staff efficiency. Other responsibilities of mine were, conducting performance evaluations and one-on-one sessions with team members to establish future KPIs and identify improvement areas. Lastly, I established an auditable process for stringent license management, ensuring compliance and accountability.Key Contributions:• Implemented a new in-house IT service desk function, enhancing IT support infrastructure.• Facilitated the TUPE transition of the service desk, bringing the function in-house from an external provider and assuring seamless continuity of service.• Spearheaded the configuration and deployment of the ITSM tool (ServiceNow - Kingston), improving service management workflows.• Provided comprehensive support for 5,000 staff members, overseeing the entire recruitment process, learning and development, and disciplinary actions when necessary. -
It Service Desk ManagerDfc Global Corp. Mar 2016 - May 2017Nottingham, United Kingdom -
It Service Desk Team Lead (Uk)Mott Macdonald Feb 2015 - Mar 2016Croydon, United Kingdom -
Workplace It Delivery TechnicianMott Macdonald Jun 2013 - Feb 2015Sheffield, England, United Kingdom -
It Client Service ManagerSynectics Solutions Oct 2011 - Jun 2012Newcastle-Under-Lyme, Staffordshire -
It Service Delivery AnalystKier Jun 2010 - Oct 2011Basingstoke, Hampshire -
UnemployedUnemployed Jun 2009 - Jun 2010
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It Systems EngineerTate & Lyle Jun 2007 - Jun 2009Mold, United Kingdom -
Senior It/Av EngineerFocusvision Worldwide Jan 2005 - May 2007Stamford, Connecticut, United States -
Home ConstructionSelf-Employed Jun 2001 - Jan 2005Norwalk, Connecticut, United States
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ElectricianSelf-Employed Apr 1996 - Jun 2001United Kingdom
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Infantry Soldier1St Bn Royal Welch Fusiliers Oct 1988 - Apr 1995
Frequently Asked Questions about Karl Roberts
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Karl Roberts works for Cyberkarl
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Karl Roberts's current role is Director and Consultant.
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Karl Roberts
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