Keith Murray Email & Phone Number

Buford, Ga, Us

Sandy Springs, Georgia, United States

Atlanta, Georgia, United States

In my most recent role, I was entrusted with the task of managing and guiding high-performance team of ten security analysts to manage 500 alerts on weekly basis. Examining access attempt anomalies and reporting violations and unauthorized activities to enable authorized access. Leveraging network flow, IDS, IPS, and SIEM's to track and report on data theft attempts. Implementing actionable insights derived from threat intelligence feeds to enhance security measures. Evaluating potentially malicious applications and/or processes by leveraging virtual environment and sandboxes. Executing incident handling and response to ensure robust security operations center monitoring and information assurance. Coordinate with active monitoring team to ensure PCI DSS compliance. Developing insights into and implemented cutting-edge technology, such as advanced reporting software, SEIM systems, and network security applications.My accomplishments within this role are following:• Enabled brand protection by monitoring sites on continuous basis.• Ensured provision of 24- hour monitoring surveillance by using and configuring network monitoring tools.• Streamlined operational efficiency via creation of comprehensive Standard Operating Procedure (SOP) documentation.

Greater Atlanta Area

Leveraging exceptional professionalism, I was assigned the responsibility of delivering comprehensive assessment and analysis of customer-submitted vulnerabilities to SIRT, enabling effective mitigation strategies and expert guidance for issue resolution. Developing and sustaining comprehensive, top-tier technical documentation encompassing pertinent specifications, systems, and procedures. Updating and securing systems by applying the most recent software releases. Supporting senior management in resolution of escalated cases by preparing weekly reports. Conducting root cause analysis and communicated finding to management.A section of my key contributions include:• Remediated security issues pertaining to software and applications by coordinating with vendors.• Facilitated new products, applications, and software launches by leading projects across multiple departments.• Achieved annual cost savings of over 2 million dollars by enhancing company process.

Greater Atlanta Area

My duties comprised of supporting various products and overseeing escalated cases by directing talented team of nineteen support agents. Determining and addressing escalated issues/problems. Maintaining accurate and consistent processes by creating technical training documentation for the support center.My key-contributions for this role are mentioned below:• Responded to 1K calls on daily basis by managing team of 20 helpdesk technicians.• Ensured technical and troubleshooting accuracy by assessing support cases.

Tucker, Ga

As a Product Support Specialist, l would field customer and technician requests, all while ensuring the highest level of customer satisfaction by analyzing problems pertaining to malfunctioning electro/mechanical equipment, computer equipment, or software applications, identifying problem areas and recommending corrective action. Utilizes sophisticated diagnostic tools, service aids, product schematics, and all other available product information in the assessment and resolution of called-in equipment failures or issues. As needed, may replicate caller’s equipment failure situation in a test laboratory, to aid in the diagnosis and ultimately step the caller through the resolution procedures.

Test, troubleshoot, repair, install, and maintain copiers and print controllers. Ability to network copiers and maintain functioning networks. Maintain customer relations and promote sales.

Bachelor Of Science - Bs, Cybersecurity And Information Assurance

Relevant Coursework Forensics and Network Intrusion, Security Software Design, Secure Network Design, Cyber Law Regulations, and Compliance

Computer Science