Jayden Smith Email & Phone Number

Broomfield, Colorado, United States

• Contributed to 24/7 network issue resolution efforts as part of a collaborative team, leveragingtechnical expertise and problem-solving skills to address complex challenges.
• Efficiently managed incoming and outgoing calls from customers to initiate new support tickets or conveyupdates, ensuring accurate documentation and timely response to issues.
• Conducted preliminary investigations into network incidents, pulling relevant information andinitiating appropriate troubleshooting procedures to restore service.
• Enacted domestic and international call routing changes, removing any failing underlyingcarriers, and ensuring optimal network performance.
• Utilized various tools and software, including Wireshark, to analyze call records and logs,facilitating in-depth analysis to identify potential issues.
• Opened external tickets with failing carriers, effectively communicating technical details andfacilitating cooperation to resolve customer issues in a timely manner.

DDE9

• Work in a fast-paced, physically demanding environment to fulfill tens of thousands of orders daily.
• Process, package and ship orders accurately; organize stocks and maintain inventory.
• Examine incoming and outgoing shipments while inspecting products for defects and damage.
• Receive, unload and sort incoming inventory appropriately, and keep areas clean/orderly.
• Operate conveyance, forklift, hand truck, pallet jack and other warehouse equipment.
• Abide by all company safety and hygiene regulations in order to reduce the risk of injury.

Denver, Colorado, United States

• Operated reception desk/computer to check-in customers, and update product/customer info.
• Operated point-of-sale systems, handled cash, returned change, and packaged purchases.
• Provided general and specific information about products and procedures, in-person and on phone.
• Supervised sales floor, including sales associates, cash deposits, product stocking, and inventory.

Wichita, Kansas, United States

• Maintained Hiawatha Camp and Retreat Center campgrounds, facilities, and swimming pool, and oversaw groundskeepers.
• Installed and maintained amenities including HVAC, general plumbing, insulation, railing, etc.
• Removed pests including wasps/hornets and snakes, and filled in as a counselor when needed.

Certificate, Cybersecurity Analytics

Coursework includes 8 months of intensive classroom and lab-based training in security concepts including networking, network security.

Bachelor Of Science - Bs, Sociology, 3.74

Activities and Societies: Honors Program | Fall 2013 - Spring 2017 | One of four recipients Football (NAIA Division 1) | Spring 2015.