● Contributed to 24/7 network issue resolution efforts as part of a collaborative team, leveragingtechnical expertise and problem-solving skills to address complex challenges.● Efficiently managed incoming and outgoing calls from customers to initiate new support tickets or conveyupdates, ensuring accurate documentation and timely response to issues.● Conducted preliminary investigations into network incidents, pulling relevant information andinitiating appropriate troubleshooting procedures to restore service.● Enacted domestic and international call routing changes, removing any failing underlyingcarriers, and ensuring optimal network performance.● Utilized various tools and software, including Wireshark, to analyze call records and logs,facilitating in-depth analysis to identify potential issues.● Opened external tickets with failing carriers, effectively communicating technical details andfacilitating cooperation to resolve customer issues in a timely manner.● Maintained detailed documentation of all communications and actions taken, providing accuraterecord-keeping and ensuring effective collaboration and issue resolution.● Participated in ongoing training and professional development activities to stay updated onemerging technologies, industry trends, and best practices in network operations.

● Work in a fast-paced, physically demanding environment to fulfill tens of thousands of orders daily.● Process, package and ship orders accurately; organize stocks and maintain inventory.● Examine incoming and outgoing shipments while inspecting products for defects and damage.● Receive, unload and sort incoming inventory appropriately, and keep areas clean/orderly.● Operate conveyance, forklift, hand truck, pallet jack and other warehouse equipment.● Abide by all company safety and hygiene regulations in order to reduce the risk of injury.● Contribute ideas on ways to improve or optimize warehousing procedures.● Onboard and train new hires to achieve similar success.

● Operated reception desk/computer to check-in customers, and update product/customer info.● Operated point-of-sale systems, handled cash, returned change, and packaged purchases.● Provided general and specific information about products and procedures, in-person and on phone.● Supervised sales floor, including sales associates, cash deposits, product stocking, and inventory.

● Maintained Hiawatha Camp and Retreat Center campgrounds, facilities, and swimming pool, and oversaw groundskeepers.● Installed and maintained amenities including HVAC, general plumbing, insulation, railing, etc.● Removed pests including wasps/hornets and snakes, and filled in as a counselor when needed.