Service Delivery Manager
Current- The SDM has ownership of the client lifecycle as it relates to security service delivery, manages implementation efforts, champions value add success, mentor security posture enhancements, and fosters a strong.
- Overall responsibility for ongoing client service delivery success, retention, and growth
- Development of tactical partnership with strategic decision makers
- Maintain an understanding of the latest trends to threat landscape protection, governance regulations, and risk levels related to gaps in security controls
- Ensure service delivery and project rollouts are within Service Levels Agreements (SLAs)
- Establish key performance metrics and consult on industry best security practices