Project Manager of Professional Services for a leading provider of cybersecurity solutions in the US, implementing cybersecurity solutions to a wide range of business verticals including energy, financial, education, and legal. Project examples include Network design and firewall implementation, Azure Cloud design and Implementation, Penetration Testing, and Gap Assessments.I lead strategic execution of scoping, planning, implementation, and customer-facing project reviews, prioritizing engagements, managing key stakeholder and executive expectations to address agreed-upon project deliverables and priorities to deliver project success.I daily utilize matrix management skills, emotional intelligence, and consulting skills to drive project success, identify and build out post-sales opportunities to deepen and strengthen ongoing customer relationships.I scope projects, create statements of work, build project teams, and ensure customer acceptance for newly identified opportunities.

I have always loved taking photos, but while living overseas (Asia and Europe) some years back, something awakened in me to see the art in everything I saw. I picked up my Canon camera and haven't put it down since.I am a self-taught freelance photographer, selling images on stock photography websites including Getty, Shutterstock, Bigstockphoto and Fotolia. My passion, however, is capturing the feelings evoked by the new cultures and landscapes I am privileged to explore. I share those images on Smugmug, and sell a selected group on Fine Art America. All of my images are available for purchase, and I love hearing from and learning from other photographers and those who love to explore new places on this grand earth.Fine Art Photography:http://suzannemorris.fineartamerica.com/Stock photography:http://www.shutterstock.com/g/Suzanne+morriSPersonal Photography Sites:http://suzannemorris.smugmug.com/https://www.facebook.com/suzannemorrisphotos

Primary lead for post-sales customer relationship management of Ricoh's Enterprise Service Desk.I manage the health and status of my customer relationships. If there is a perceived problem, I lead a cross functional effort to rectify it and improve customer satisfaction.I communicate proactively with customers on a regular and frequent basis regarding current services, related issues and trends, as well as potentially valuable options for changes.This job demands excellent written and verbal communication skills, strong matrix management and leadership skills, a passion for customer service and a good understanding of Information Technology and Cloud Computing. With these skills, I look for every opportunity to advocate for the customer, evolve our services, embrace change, and to be a positive role model for my team.

Lead for post-sale customer relationship management, including reactive service management and proactive technology guidance. In this job, I have to utilize excellent written and verbal communication skills, strong matrix management and leadership skills, a passion for customer service and a good understanding of basic information technology and cloud computing. In addition, I look for every opportunity to evolve the organization and our services, embrace change, and strive to be a positive role model for my team.I manage the health and status of my customer relationships. If there is a perceived problem, I lead a cross functional effort to rectify it and improve customer satisfaction.I coordinate follow through of reactive complex problem resolution by interfacing with customers and various operational groups within mindSHIFT. I communicate proactively with customers on a regular and frequent basis regarding current services, related issues and trends, as well as potentially valuable options for changes.

Provide training, management and logistical support for personnel located in Turkey. Core duties include project management, team building, and cultural orientation. Provide strategic input for change management, goal setting to multiple team leaders. Responsible for support to teams in strategic planning, development and implementation. Also aid in ongoing training to our expat personnel in cultural awareness and behaviors, conflict resolution, policy and contingency, and culture.

Supported and maintained multiple sites located in North and South Carolina.Provided hardware and software support to office staff as well as field support to home based workers, including set up and support of home offices.Worked in a PC environment with some telecom support.Core duties included server support, remote access, use of ghosting technology and Enterprise software distribution.

Handled all book-keeping including client billing, monthly billing summaries, expenses and invoicing. Also, managed contracts and payment schedules.Daily, handled incoming phone calls and mail, maintained office records, and managed data archival. Managed inventory, purchased all office supplies.Booked all travel arrangements, including hotel, car rental and air travel.Ordered, installed and maintained all office equipment including desktop and laptop computers, printers, copiers, faxes and phones.Responsible for troubleshooting software issues, running backups, and installing software updates on office computers.Built PowerPoint presentations, created/edited workbook materials for client presentations and contracted proposals as requested by manager.Utilized and proficient in Adobe Publisher, Windows 2000, Windows XP, Office 2003 and FlashFXP (FTP web tool).

Managed office for a small, non-profit, transitional housing program for homeless families in Cary, North Carolina.Handled light screening for prospective clients, as well as incoming phone calls.Served as liaison between Book Keeper and Executive Director regarding all financial donations. Utilized credit card machine for phone donations.Ordered and purchased all office equipment and supplies. Organized and carried out pick up and delivery of small donated items.Maintained office equipment including fax machine, copier, various printers, computers and server. Performed weekly backups on all computers and server. Maintained volunteer and supporter database in MS Access.Managed hard/soft copy files in office. Typed reports for Executive Director and Program Manager as requested. Wrote thank you notes to donors, handled bulk mailing of quarterly newsletter, Annual Appeal letters and Auction Fund Raiser using Postage Saver software and Adobe Publisher.Aided Executive Director in fundraising campaigns, spoke at Business After Hours events, helped with grant searches and Wake County TANF funding requests.Helped coordinate volunteer teams to provide moving and delivery of furniture donations, meals and support teams for weekly program.

Coordinated in-house special events of church with 2500+ attendees weekly.Administrative duties included the building of PowerPoint presentations, as well as creative writing for programs, website and church-wide magazine.Worked with outside vendors and agents for special events. Handled contract negotiations, budget concerns & CCLI licensing requests within department. Served as point of contact/liaison to other ministry areas in the organization for planning church-wide events. Managed volunteer base for creative teams, short-term projects & outreach programs for other non-profit organizations. Instrumental to in-house creative and long term planning teams. Supported Media staff with duplication, backups, creation of graphics and editing of video presentations, using MAC OS, Digital Juice products & Adobe Photoshop.

Supported client base of over 1400 users while maintaining above 90% mean time to repair on all service level agreement issues. Provided systems administration and support to end-user community, implementing system enhancements, and upgrades, as well as 2nd/3rd level troubleshooting using strong analytical and problem solving skills.Provided hardware support for entire facility, including repair and replacement of defective parts.Utilized ghosting tools to standardize images on all supported hardware platforms. Helped maintain a “locked down” Windows NT/2000 desktop image, as well as a Windows 98/NT/2000 laptop image. Maintained MS Exchange Server, including employee mailboxes and POP accounts. Received multiple customer nominated awards for consistent, above average end-user support, and excellent customer relations.Played major role in decreasing ticket average volume by 50% within first month of employment.

Monitored and analyzed network activity for internal and external customer LAN/WAN configurations at IBM in the Research Triangle Park of North Carolina. 1st and 2nd level trouble-shooting and system outage isolation, utilizing network tools to test/reset network failures of bridges, routers, hubs, and servers. Applied trouble ticket and escalation management skills to drive problem resolution per service level agreements.Performed system and Lotus Notes mail backups as needed by customer.Received a coveted “level 1” rating in the first year with IBM, prompting a 20% merit pay increase, due to my involvement of transferring mainframe system to client server environment.

Worked as computer operator in mainframe data center for Ciba Geigy, Greensboro, NC.Monitored/maintained mainframe system, including IPL of system, 1st level hardware support, and managing nightly batch processing in a global, multi-platform data center. Supervised operations team, performing tape backups, print support, and network monitoring. Utilized and proficient in basic JES2 and MVS languages. Supported and performed backups on AS/400, DEC VAX, and SAP systems. Served as assistant to Tape Librarian working with offsite storage of disaster recovery data, critical backups, and tape inventory. Served on Disaster Recovery Team — helped coordinate and execute full offsite disaster recovery simulation.Received multiple monetary awards for performing above and beyond the call of duty during “priority one” situations.