• As the Learning Management System lead for the eCOA training team, I am responsible for designing and delivering curriculum for our eCOA customers. • I also develop courses using Articulate Storyline and Rise for internal functional roles that support eCOA sales and operations.• In addition, I am responsible for creating and managing JIRA Issues as part of our team's assigned tasks. I leverage dashboards to ensure that any internal requests are tracked and completed on time.• Lastly, I create and manage confluence pages that serve as valuable sources of training information for our internal stakeholders.

• As the Technical Team Lead for the CSMS Learning Management System, I spearheaded a dedicated project to establish and customize a cutting-edge LMS. This advanced system was designed to cater to the diverse needs of over 60 clients at IQVIA. Notably, we incorporated a Field Coaching system to enhance field performance.• Additionally, I took charge of crafting and designing captivating learning experiences, including courses, videos, and PDF documents, tailored to meet the specific requirements of each client.

Partnered with Merck Manufacturing management to create instructor led and online learning courses for several programs.

* Designed a new hire training program for the CHIP Call Center(Independence Blue Cross) through collaboration with subject matter experts and call center managers.* Used an ADDIE approach to confirm specific learning behaviors required and documented new knowledge in the form of job aids.* Documented a projected 5 week new hire curriculum using different modalities including classroom, e-learning (Articulate 360), and video based resources.* Consulted on different technology products/platforms to create a more engaging learning experience for new hire employees.* Currently working on projects that may require the use of Articulate 360 to create custom e-learning programs.

IT Business Analyst(contractor) supporting implementation of mobile learning platform for Fortune 100 pharmaceutical company

• Lead implementation of Compliance Wire system and courses to serve Healthcare compliance team• Design communications leveraging SharePoint and leverage Adobe InDesign to create designed newsletter

Leverage SumTotal learning management system (LMS) to provide support to learning and certification of psoriasis product launch. Troubleshoot mobile device issues and deliver updates. Key strategies include:- Identify, source, and select potential vendor(s) for pilot through research on Bersin by Deloitte resources to mitigate challenges supporting mobile only sales force.- Chart strategy for selecting vendors, execute vendor selection activities, and lead mobile LMS with different learning content and multiple new hire classes.- Introduce offline learning feature, focusing on reducing mobile LMS login time by 50%.- Utilized spaced learning principals via performance support platform and delivered key support to trainings.- Ensured activities are aligned with the overall timeline and key milestones, and are integrated with other work streams as required.

Provided support to new projects for existing customers. Key strategies included:- Tested and quality assured Learning Content Management System and Content Delivery product.- Delivered additional support by creating custom functionality and directing other support initiatives

Served in the capacity of a Lead for implementing the Learning Content Management System (LCMS). Key strategies included: Directing and supporting a cross divisional team by charting roles, workflow, metadata, and adapting SOPs for managing learning content.  Developed the overall organizational change management strategy and detailed plan for the full lifecycle of the technology implementation. Created job aids and archived older learning records into a central repository as a Business Lead. Supported content integration with e-learning tools, including Articulate Studio, Articulate Storyline, custom SCORM, and AICC learning content as a Merck certified LMS administrator (SuccessFactors).

As an e-Learning Specialist, managed multiple pilots, leveraging new learning technology including Articulate Storyline. Key strategies included: Developed Articulate 2009 presentations; delivered staff development resources for Articulate Studio 2009. Facilitated as and lent support to Global Commercial Learning as the leader for e-learning tools.  Created a custom-tailored website utilizing Adobe Muse for Merck Global Human Health LMS project, including an interactive World Map which allowed each country to track arrival of myLearning. Updated all Merck US Product web pages and Articulate Presentations in a timely manner while simultaneously contributing to practice development initiatives, including cultivating work culture and encouraging internal community involvement, eminence, etc. Utilized Adobe Dreamweaver and Articulate Presenter/Engage/Quizmaker to support training initiatives designed for US based sales representatives and Global learning partners.