Cindy (Cyd) Mills Email & Phone Number

Albuquerque, NM, US

• Led the expansion and evolution of the operations department, optimizing resource governance and scaling the team to meet evolving business demands.
• Collaborated with cross-functional stakeholders to scope, plan, and execute initiatives aimed at streamlining business operations and improving efficiency.
• Directed efforts in workflow development, road-mapping, data analysis, platform integrations, and process optimization to support business growth and enhance service offerings.
• Interpreted complex datasets to generate actionable insights, driving informed decision-making and strategic planning.
• Mentored and developed a high-performing operations team, fostering collaboration across full-time and contract staff to meet organizational goals.
• Implemented data-driven strategies through the creation of comprehensive performance reports, enhancing operational visibility and effectiveness.

Remote

• Developed a robust partner engagement framework, enhancing CRM/PSA integrations and aligning cross-functional teams to drive operational efficiency and optimize outcomes.
• Designed and launched a partner delivery system, incorporating onboarding/offboarding processes, performance scorecards, skills matrices, relationship management, and contracting to strengthen partner relationships.
• Directed CRM/PSA tool development and integrations, ensuring seamless functionality and business alignment.
• Led a cross-functional team, including a Resource Manager, Partner Manager, and Operations Assistants, to optimize operational workflows and foster collaboration.
• Partnered with the accounting and billing team to streamline revenue categorization and invoicing, improving financial accuracy and operational effectiveness.
• Created a data-driven scorecard system, providing critical business intelligence to inform strategic decision-making and operational planning.

Remote

• Designed and launched a holistic resource management framework, optimizing allocation and utilization strategies to boost operational efficiency and drive organizational productivity.
• Increased revenue by implementing targeted staffing solutions, optimizing resource distribution, developing skills matrices, and managing project pipelines to foster business growth and operational success.
• Maximized resource utilization through strategic staffing and skill alignment, improving efficiency and productivity that led to successful project execution and enhanced business results.

Remote

• Oversaw staffing, planning, forecasting, and training for seven departments and 10+ partner organizations, managing projects with timelines ranging from 1 to 6 years.
• Developed and executed a rework strategy during COVID, secured 100% client retention, and created resource management tools to boost scheduling precision.
• Led a process analysis task force, driving cross-functional collaboration that enhanced communication and elevated client satisfaction.
• Pioneered the implementation of the first cloud-based client, establishing a framework for future projects.

Albuquerque, New Mexico Area

• Led full-cycle project management encompassing scoping, planning, budgeting, data migration, and billing for small to midsize law firms, ensuring seamless execution from start to finish.
• Delivered in-depth onsite and remote training, designing custom tools and agendas to accelerate client onboarding and minimize support inquiries after transitions.
• Developed detailed financial reports and deliverables, driving profitability while improving client retention through strategic, proactive service initiatives.

Albuquerque, New Mexico Area

• Crafted and executed brand and marketing strategies for hundreds of small regional businesses, enhancing market visibility and online presence.
• Advised clients on effective marketing programs and proprietary automation tools to drive sales and optimize client retention, contributing to long-term business success.

Santa Fe, NM / Chile

• Advised small businesses on optimization of growth strategy and needed marketing focus. Coached small businesses on performance through operations assessments, training, market data analysis and content writing for.

Coral Gables, Florida, United States

• Managed luxury services, retail and operations globally across 5 cruise lines. Introduced follow up treatment recommendations, spiking repeat business, client relationships, and earnings by 30%

Santa Fe, NM

• Supervised operations and revenue for 50+ providers. Grew utilization of scheduled staff and resources, delivering greater return on investment.

Master Of Science - Ms

Bachelor Of Arts - Ba

Associate'S Degree