Cydnee Dutton Email & Phone Number

Baltimore, Maryland, United States

Monitoring, auditing, and proposing measures to correct and/or improve processes.

Baltimore, Maryland, United States

• Reviewing and processing medical record requests for a multi state practice with 300+ Providers and Physician Assistants• Maintain HIPAA compliance• Communication with 3rd Party vendors on record availability and urgency• Communication with patients regarding several topics (appointment scheduling, billing, treatment, PHI, prescriptions, etc.)• Communication with providers and practice staff both internal and external to ensure needs are met and records are received• Maintaining detailed documentation tracking received requests and records sent• AllScripts PM and Clinical Module EHR use daily• Indexing requests and records sent to patient charts• Inbound Hospital Consult screening and routing• Updating patient demographics based on information provided from 3rd party vendors• Training new employees on the Medical Records Process• Assisting in new policy and guideline writing based on data and experience in the work field• Identifying areas of improvement for the department• Live chat triaging• Appointment scheduling• Patient registration• Insurance Verification• Facilitate the submission for FMLA and Disability requests • Maintaining a monthly productivity and quality score of 97% or higher

Westminster, Maryland, United States

• Manage 60+ Customer Accounts• Order Entry - Quantities varying from 10 to 60,000• Creating and sending of invoices• Shipment tracking• Communicating order updates in house and with customers • Preparing quotes for current and new customers • Data reporting for current and past due orders• Development of the Customer Service role• Weekly meetings with large customers to provide status of orders• Account crediting for quality errors on manufactured items• Reviewing and updating pricing of material and manufacturing processes• Reviewing and updating of drawing revisions• Reviewing and updating of shop lead-times • Communicating with work shop management and engineering to determine production workflow• Historical review of data to create forecast of future orders

Baltimore, Maryland Area

• Book Keeping• Drivers Improvement Teaching• Scheduling students for Driving Lessons• CDL Program writing• Setting up company for government contracting• Data Entry• Payroll• Onboarding of new Driving Instructors• Ensuring licenses and inspections are up to date.• Scheduling continuous education for Instructors to stay licensed.• Working and planning marketing events for business exposure.

Falls Church, Virginia

• Schedule educational trainings for 8 Auditor/Educators who meet with 1100+ physicians regarding coding and documentation.• Coordinating with CMS providers for HIM training• Data entry, entering audit information to determine accuracy of documentation and coding.• E/M Coding.• ICD 10 Coding• HCPCS Coding• Track documentation accuracy for each individual provider up to 1100 providers at a time. (4 yearly reviews)• Edit and/or create meeting agendas, team policies, templates, and systems to implement.• Manage New Provider Process, ensuring providers are assessed on documentation and coding until they have received a score meeting the industry standard.• Assist IT with the process of editing EPIC preference lists for specialties across the network.• Confirmation of all scheduled meetings.• Assistant to Ambulatory Surgery Director• Create Pivot Tables, Spread Sheets, Power Points for coding education courses• Update providers with the current years New, Revised and Deleted Codes so that all claims processed are billable• Research coding and transaction issues in EPIC• Tracking employee credentials to ensure licensing remains current• Scheduling continuing education courses for employees

Pikesville, Maryland

• Maintain schedules and appointment books for Massage Therapists, Estheticians, and Hair Stylists in a high volume salon servicing 80 - 100+ appointments daily• Manage all check-in and check-out activity including retail purchases, appointment scheduling, membership management, and daily reconciliation.• Created and implemented an inventory tracking system to keep detailed count of all retail purchases vs. employee product utilization• Develop and maintain relationships with wholesalers. Negotiate rates for products and ensure timely delivery of merchandise• Serve as staff support• Ensures all employees are stocked daily with all the necessary supplies to perform their jobs successfully• Collect and disburse daily gratuities• Organize community and team building events. (Trunk Shows, Employee Appreciation, Customer Appreciation)• Maintained a Social Media presence for the salon• Created training/onboarding curriculum for the front desk and/or new employees• Communicate with marketing companies for online deals, local flyers, news paper adds, etc.• Developed a membership program for the company where members prepay monthly for services on a year long contract.

Pikesville, Maryland

• Maintain schedules and appointment books for Massage Therapists, Estheticians and Sales Associates• Train check-in/check-out staff on effective membership sales techniques while providing excellent customer service at all times• Build relationships with clients to ensure a superior experience each time they visit• Investigate each customer grievance and resolve the dispute in a fair and professional manner• Generate invoices for clients whose insurance and FSA's cover spa services• Submit payroll for all clinic staff• Conduct interviews, hire associates, facilitate employee disputes and corrective action plans, prepare and deliver performance evaluations, and plan team building outings• Coordinate Social Media marketing campaigns• Plan clinic events (Member Appreciation Day, Veterans Day, Valentines Day, Mothers Day, Fathers Day, end of year holidays and New Year's)• Generate unpaid dues report weekly• Call members to collect membership dues or to make payment arrangements• Place detailed note in customer file -Forward uncollectible accounts to third party collection agency• Track third party collections and note accounts accordingly• Perform appropriate adjustments to accounts• Use management skills from coprerate training to increase value in all aspects of the clinic• Data Entry (Demographics)