Christopher Yeager Email & Phone Number

Charlotte, Nc, Us

Responsible for all revenue operations of the business, I handle sales, sales coaching, lead development, lead strategy, as well as all sales operations.

Tustin, Ca, Us

Loan origination / Sales / Mortgage Broker / Sales Leader

Provo, Utah, Us

CEO Executive Finance Manager -Responsible for all lending and operations for the IntroLend Home and Money chapter-Responsible for start up and state licensing for the chapter.-Responsible for sales and marketing strategy for the chapter -Work with Loan Officers with the goal of a great Customer experience, strong execution, and revenue generationChapter Success Manager- Develop new IntroLend chapters in team model real estate agencies- Onboarding and consulting to develop current IntroLend chapters for appropriately sized real estate agencies.- Handled account management for a portion of chapters in early stages

New York, Ny, Us

Flex Team Manager 2/20 - 3/21 -Helped create and manage a team within the FLEX unit. The FLEX team was created as a multi-discipline, highly flexible staffing solution designed to manage massive growth and handle lead flow within the business as necessary. Members of my team were distributed among different business lines (Purchase, Refinance, Partnerships, etc.) and could adjust their sales strategy based on the team they were working with. I could have a team that consisted of reps in up to 4 different sub units at a time. Outbound Accounts Manager 3/21 - 12/21-Helped create and manage a team within the Outbound Accounts unit. This was a pre app unit who used sales and customer service skills to guide borrowers through pre approvals and cross sold other Better home ownership products like Better Real Estate, and Better Cover.Pilot Team Manager 12/21 - Present- Created and managed the Accounts Pilot Team. This is a unit who's most important function is to test new lead sources and sales techniques with the intent to scale successful experiments within the organization. Agents need to be coachable, highly flexible, and adaptive salespeople due to the constantly changing nature of the experiment.s

Pineville, North Carolina, Us

• Responsible for creating and leading the Inside Sales division of the company taking the dept from $0 to $1 million in sales run rate in one year.• Key role in CRM implementation rolled out to both the Inside Sales and Outside Sales teams• Created an enhanced sales process for both the Inside Sales and Outside Sales teams• Managed Strong social media account led to 351% increase in follower engagement.• Led 2 side projects for the company that may ultimately become stand alone businesses under the Strong brand name.

Charlotte, North Carolina, Us

-Directed Sales and Business Development strategy for both Search Solution Group (permanent placement) and Temp Me (temp/contract) businesses.-Led overall Sales Department to average 31% year over year growth-Worked with Marketing dept to overhaul Temp Me website and business model which led to 71% growth year over year.

Derbyshire, Gb

-Create and manage the Inside Sales program for the US Operations at Deb Group managing approximately 800 distributor partner relationships totaling approximately $10 million in revenue. -This group is a pilot for the global company which is designed to roll out over the next several years.Inside Sales works with Marketing, Sales and Finance to facilitate new business at Deb while enhancing the overall customer experience.-Manage and lead the Lead Generation team for the US Operations at Deb Group. Lead Generation initiates the sales process for a 33 member Outside Sales team covering the entire US through Industrial as well as Institutional business lines. Each rep is responsible for generating approximately $1.8 million in new business each year.

Derbyshire, Gb

-Responsible for all United States Operations of Customer Service, Sales Support, and Lead Generation for the combined Deb and Stoko businesses.-Create and direct strategy for Customer Service in the combined Deb and Stoko businesses totaling approximately $90 million in revenue while managing the integration and harmonization efforts as well as the ERP integration.-Create and grow the Sales Support Team. Responsible for expanding and retaining business with existing end user customers. Working with distribution to add products and dispensers per facility.-Direct the daily activities of the Lead Generation team. Create and direct strategy for Institutional and Industrial teams of Lead Generation. Communicating activities with Regional Vice Presidents and Presidents for each business line.

Derbyshire, Gb

-Reporting to the CEO, responsible for all United States operations of Customer Service, Sales Support, and Lead Generation-Create and direct strategy for Customer Service, generating approximately $55-60 million in recurring annual revenue from the current customer base.-Create and manage a Sales Support team designed to expand revenues and net profits from current US customers by cross selling, up selling, and gaining additional share of current customer business.-Use Sales Support to monitor purchasing activities of customers to ensure continued customer retention while creating opportunities for added net profit by expanding current orders or adjusting shipping arrangements.-Direct daily activities of the Lead Generation team to expand into new distributors and end users by creating opportunities for outside sales executives to add to the current customer base.

Charlotte, Nc, Us

-Responsible for all sales generated by the Inside Sales Department.-Direct sales strategy and process improvements.-Drive revenue growth by creating and achieving sales forecasts for the department.-Manage a team of 3 Sales Supervisors, 1 Trainer, a Quality Assurance team, and a team of 30+ Sales Agents-Identify and drive new sales revenue streams.-Create and enhance strong interdepartmental relationships to ensure timely outside sales appointments, sales, and installations.-Responsible for developing and maintaining proper staffing levels appropriate for sales and call projections to optimize profitability-Create a winning, positive culture within the Department to drive employee and customer satisfaction.-Achieved sales and installation records in the department while calls and sales leads declined.-Created total year over year Net Sales growth of 43% and Install growth of 54% while cutting cancel rate by more than 50%.

Charlotte, Nc, Us

Responsible for all call center operations/strategy including:-Inbound call volume management-Keeping inbound agent productivity high and inbound abandon rate low.-Workforce optimization and Agent scheduling.-Streamlining call center operations to ensure an optimal agent and customer experience.-Outbound dialing including dialer management and dialer strategy.-Periodic and ad hoc reporting and analysis.-Ad hoc market/lead profitability analysis.Utilized the following programs for tracking and data collection:-Microsoft Excel -SQL -CCA-Salesforce.com CRM Software.-Created Quality Assurance Department. This department listens to calls and ensure a uniform customer experience. It ensures all sales processes are followed properly and mitigates any potential legal issues in advance.

Fort Mill, Sc, Us

-Managed 3 teams with a total of ~75 people in a call center environment.-Responsible for Productivity, Utilization, Low Call Abandon Rate.-Used and created predictive call models to determine hourly staffing needs-Managed daily work flow to achieve company objectives,-Created periodic and ad hoc reports using MS Excel and SQL-Managed staffing through HR related tools such as ADP.

Charlotte, Nc, Us

-Responsible for Sales/Service standards for high traffic banking center in Charlotte NC Bank of America corporate center. -Teller Operations Specialist, Sales and Service Specialist and 5 tellers are all direct reports.-Responsible for driving sales through teller referrals. -Responsible for BCCR/Operations standards for banking center regulatory compliance

Charlotte, Nc, Us

-Exceeded all incentive goals each month in the department-Individually evaluated credit requests, including credit line increase/decrease reopen/reissue requests, on existing customer accounts totalling $4 - 6 million per month.-Maintained credit quality by achieving a 94% accuracy rate in lending decisions-Cross sold bank products including mortgages, business cards, unsecured lines of credit, additional card products, and direct deposits or balance transfers to qualifying customers-Passed the Bank of America Lending Board Exam to obtain lending authority

Charlotte, Nc, Us

-Proactively contacted customers with past due accounts to manage delinquency-Made payment arrangements including up-to-date payments, third party debt management agencies, reduced payment programs, settlements, or interest rate and fee relief while balancing the needs of the bank and the customer-Maintained high standards of integrity and customer service

Ms, Organizational Leadership

Ba, International Business / Economics