As an operation officer, I handled both customers and partners’ inquiries.My main KPI is to match customers with cleaners, where the system failed to. I managed to lower the unmatched rate by 18%I also responsible for recruiting the cleaning partners. I managed to increase the number of cleaners by 27% monthly average.Reduced the recruitment process from 7 days to 2 days.Sourcing for cleaning agencies to work as Helpling’s new business’ partners.As a Partner Manager, finding out leads and follow up the leads for potential partnership.

As a game master, I ensured that the games are started on time, consecutively and without delays. If the customers wish to have a competition among themselves, I ensure that the competition is fair.Achieved consecutive top sales for 5 months in a row.As Maintenance IC, the maintenance cost reduced by 10%