Developed and edited various documentation across multiple divisions as part of the Technical Marketing team. Project managed and coordinated meetings, processes, and reports related to critical team functions. Established updated processes and reports to ensure increased visibility, timely execution, and accurate content across teams.

Developed and maintained numerous documentation projects in line with quarterly product developments and releases as member of technical writing team. Worked closely with software developers, product managers, QA, product services and technical publications to provide accurate content.-Created internal and customer-facing documentation, including user and reference guides, release notes and engineering changes notices.-Maintained standardization of technical documents across multiple product lines.-Mentored and trained technical writing intern.

Developed and edited various documentation projects in line with weekly product enhancements and releases as member of technical writing team. Collaborated with software developers, product managers, release management, support, training and professional services to deliver effective content and customer communications.-Created internal and customer-facing documentation, including user, administrative, on-boarding guides, release notes, FAQs, release management communication emails and in-product notifications.-Facilitated administration of internal and customer-facing webinars for the training team.-Assisted in the on-boarding and mentoring of new team members.

Developed and maintained technical documentation in sync with product changes, enhancements and customer specific branding as member of marketing team. Collaborated with software engineers, program and project managers as well as installation team to design documentation for ease of use and navigation.-Created and maintained customer-facing documentation from ground up, including user, administrative, installation guides, release notes, FAQs, product bulletins and newsletters.-Edited and reviewed numerous internal and external documents, including website content, press releases, annual reports and product datasheets.-Provided deliverables, directly contributing to closing of large deal with major international customer.-Developed and provided voice-over for Safety Compliance online tutorial using Captivate and Articulate.-Provided voice-over for various projects, including online tutorials, podcasts and on-site phone directory.

Co-developed and maintained training materials including instructor-led training guides, student guides and customer-facing online tutorials as member of curriculum development team.-Scripted and developed Sourcing online tutorial using Captivate as a release guide demonstrating new features and enhancements.-Recorded, edited and delivered tutorial narration across all spend management solutions.-Provided voice-over for customer-facing renewal of services campaign.-Improved acceptance and increased tutorial downloads by providing consistent, professional voice-over.

Delivered virtual supply chain training to on-boarded HP suppliers including hands-on instruction, user guide overview and demonstration of web-based training (WBT). Co-developed supply chain training material including user guides, WBT, marketplace administration and operations support material as a member of the Supply Chain Solutions Training team.-Co-developed and maintained web-based training including script development, recording voice-over for WBT and publishing training materials for internal/external use.-Edited, maintained and updated training materials to reflect most current enhancements.Managed supply chain training coordination earning a Gold Star Award for proposing a creative solution for global business lead interaction.-Facilitated scheduling of training sessions with appropriate training lead.-Researched, contacted and coordinated with suppliers, HP buyers and commodity managers to be on-boarded on a monthly basis.-Communicated supplier usability issues and feedback to enhance future development.-Managed correspondence with suppliers and buyers to increase attendance and participation.-Managed team training schedule and calendar to track monthly training and participation.-Participated in project review and strategy meetings.

Collaborated with senior writer, software engineers, UI designers, and IT team to design video conferencing software documentation for optimal usability and clear HTML output.-Co-developed user guide in FrameMaker for online help.-Maintained user guide in sync with product changes.-Edited and reviewed numerous internal and external documents, including website content.Executed test plans for Windows client UI and tested Windows and cable set-top box Videophone clients including UI, stress testing, call connection testing, and website validation.-Utilized Test Track Pro to log defects against the product and track the status of bugs. Worked with developers to diagnose defects and validate fixes.-Installed latest builds on QA computers, ran network validation tests on a cluster of six lab machines, resolving any issues and reporting daily results.

Developed and maintained multiple documentation projects for Wafer Inspection Group Manufacturing, Advanced Inspection Technology, 21XX, and STEALTH divisions.-Created assembly documentation for wafer inspection equipment, collaborating with engineers, assemblers and engineering services to ensure accuracy.-Implemented documentation of assembly line for ISO 9002 compliance standards.-Increased productivity by completing software and business training in ORACLE, Datasweep, ECO processing, and ISO 9002 Awareness.