Acting as a liaison between high revenue clients (£1m+ ARR) and the internal operations teams, technical teams, and third parties, my role as a key point of contact is to ensure the seamless delivery of top-notch cloud services and support to clients. Reporting to the Managing Director, I am responsible for maintaining and updating business processes and ensuring that established procedures are adhered to. Additionally, I liaise with C suite end users to understand their BAU and project requirements, prepare proposals, and execute projects to meet their needs.

 Providing the highest level of service, with gift guidance and exemplary account management to create the most memorable time of the year for VIP and Corporate clientele.  Responsible for managing own client group throughout the Christmas period, processing all their orders and achieving personal sales target.

 Regional Assistant to the Managing Director of RP Group of Companies.  Providing assistance to the Group Vice President and Chief Strategic Officer. Co-ordination with the heads of various Business Departments for the smooth flow of information.  Liaising with travel departments and hotels to make travel arrangements.  Managing visitors, phone calls, reservations, meetings, bookings, research and briefings, etc.  Office management

 Dealing with printing houses and production factories to ensure timely delivery Contacting overseas suppliers for new and innovative products Assisting the client servicing team and troubleshooting client problems Working with design department for creative input and copy writing Personal Secretary to the CEO, for managing meetings, bookings, research and briefings Office management

 Preparing business reports as required for the management for all departments such as sales, personnel, accounts, stores, client database, etc.  Arranging for travel tickets, hotel reservations, itineraries for business trips.  Dealing with international materials suppliers and performing price comparisons to ensure we get the best market rate. Issuing of LPOs / International purchase orders and other supporting documents to suppliers. Contacting and arranging logistics agents to organize timely delivery of materials.  Designing and preparing promotional material, catalogues, and prequalification documents for projects.  Acting as a liaison between HQ, management and all other levels of the company as a central hub of information.  Establish and incorporate clear, concise and cross referenced filing system for efficient location of documents. Receiving guests, calls, and faxes to ensure that the messages are delivered to the concerned person on time.  Checking company mail and handling of all office correspondence. Arranging for meetings, conferences and contacting the right people to inform them in advance of the purpose and required documentation for the meeting.

 Basic level data entry in accounting software. Maintenance of filing system. Other miscellaneous administrative activities