Tech Support Specialist Ii
Overland Park, Kansas
• Performed data entry and validation critical to nationwide upgrade of Sprint Wireless Network• Worked with complex RF Design, Sectors, Network Elements, LTE Design, Homing Records• Troubleshot fallout and errors in cell site programming• Acted as a Fix Agent both internally and externally when data was compromised• Integral participant in development and execution of Discover and Reconciliation program• Instrumental partner in creating a bulk upload process for launching new cell sites• Drafted written user guidance in methodology of loading data into the network systems• Trained new team members as well as other internal groups in various systems and processes• Functioned as Project Manager between February and September 2014, assigning work to team members and updating management on progress, as well as performing Quality Assurance on the work completed• Collaborated on development of procedures for accurately building unconventional cell sites such as public venues (sporting stadiums and others)• Designated as a SME (Subject Matter Expert) for my team