Cynthia Y. Email & Phone Number

Provided expert support for mobile devices, troubleshooting software and hardware issues for end-users.Assisted customers with app installations, updates, and configuration settings to optimize device performance.Resolved technical inquiries via phone, email, and chat, ensuring timely and effective solutions.Documented support cases and maintained accurate records in the ticketing system.Collaborated with cross-functional teams to identify and escalate complex issues.Conducted training sessions for users on new features and best practices for mobile devicesStayed up-to-date with the latest software updates, device releases, and industry trends.

Remote

Assisted customers in troubleshooting complex technical issues related to mobile devices, utilizing various diagnostic tools and techniques to resolve problems efficiently.Provided detailed guidance and instruction to customers on how to optimize their device’s performance and functionality through software updates and system settings.Collaborated closely with other members of the support team and development team to identify and resolve bugs and other issues in mobile applications, ensuring a seamless user experience.Maintained accurate records of customer interactions and resolutions, utilizing a range of communication channels to ensure effective communication with customers and internal stakeholders.

Cleveland,Tn

Answered calls from customers in need of assistanceActively listened to customer inquiries and provided solutionsUtilized company systems to research customer account informationEscalated customer complaints to the appropriate departmentMonitored customer service queue to ensure efficient call routing

Did various data entry and data collection projects Wrote SEO-friendly blog posts on a variety of topics Researched and wrote articles on a variety of topics Collaborated with project owner to write website content Wrote product descriptions that accurately described the features and benefits of the product

Processed customer orders with accuracy and speed, ensuring timely delivery of products.Assisted customers with inquiries regarding product availability, pricing, and delivery options.Collaborated with other departments to resolve order issues, such as back orders or shipment delays.Maintained detailed records of customer orders and interactions, ensuring accurate invoicing and inventory management.

Managed credit lines for partnered businesses, accounts receivable for East coast. Controlled and monitored credit limits for customersInvestigated and resolved customer queriesReviewed and updated customer credit limits in line with company policyLiaised with internal and external stakeholders to resolve issuesMonitored customer payments and chased overdue invoicesProvided monthly reports on credit control

Bachelor'S, Cybersecurity And Data Assurance

Diploma, Business Administration And Management, General