I have over 20 years of leadership consulting & training experience, contributing toward Training Top 125 Hall of Fame status. A core leader who consulted with executives, created and implemented leadership programs and incremental alignment to develop team members based on competitive vision. From 2019-2022 I worked with the Rock Central Talent Devlopment team building a credible leadership development brand that translates across platforms. Since March 2023, I partnered with Cigna Grooup to lead development initiatives that align organization-wide professional development paths.Focusing on global talent and diversity to support an always evolving competitive culture based on established leadership capabilities, core values, and credo. Managed and developed a variety of departments including Resource Management, Training, and Program Management teams.The foundation of my career is customer service with multiple channels and industries. My diverse channel experience helps me stay focused on ingenuity to grow employee and customer loyalty. Broadening my knowledge for sales, operations, development, and the technical side of business has helped create an awareness of challenges and successes to expand business capabilities. As a leader, my philosophy is "if I am not helping the team evolve than I am not effective".Comprehension of customer service, operations, network, sales, and training have made me a reliable source for understanding the business and supporting new directions/initiatives and useful consulting with leadership to identify needs of effective business growth.Specialties: "Franklin Covey", "Achieve Global", "ELI", "Barnes and Conti", TalentSmart, and extended DISC certified. Lead for vendor management and internal Verizon programs to certify trainers for effective delivery of content.Technical proficiencies: Adobe Connect, Peoplesoft, Microsoft Office, Degreed, Saba, Zoom, Webex