- Redesigned web pages to improve visual appeal and enhance product information presentation.- Expanded knowledge and proficiency in Microsoft 365 applications.- Conducted daily system checks across multiple devices to ensure optimal performance.- Developed scripts to enhance functionality and interactivity in web development projects.- Performed troubleshooting and identified potential issues to ensure product functionality and reliability.- Tested and evaluated new software solutions, recommending implementations to meet organizational needs and goals. - Monitored system performance and maintained systems according to requirements, ensuring reliability and efficiency.

- Provide basic IT support and troubleshooting for staff. - Assist in setting up and maintaining computers and related equipment. - Adeptly navigating the suit of tools and features of Microsoft 365 - Manage cabling and configuration of equipment. - Configuration of Access Points - Perform regular maintenance checks and updates on hardware and software. - Ensure all IT-related queries are addressed promptly and efficiently, enhancing the resort's technological experience. - Managed all trouble tickets and new feature requests for NorthStar Club software, ensuring prompt resolution and user satisfaction. - Collaborated with Microsoft vendor to enhance Club's Microsoft 365 and Azure systems, optimizing performance and security. - Tested and evaluated new software solutions, recommending implementations to meet organizational needs and goals. - Monitored system performance and maintained systems according to requirements, ensuring reliability and efficiency. - Conducted system upgrades with new releases and models, keeping technology infrastructure up-to-date and effective.

- Work alongside a team to ensure every customer is pleased with the outcome of the devices when presented at the help desk. - Going out to fix school electronic hardware issues such as printers, and Desktops. - Cleaning viruses off customer laptops. - Make sure when a device is dropped off that it is either returned the same or better than before.