Business Systems Analysis • Process Improvement • Enterprise IT Project Management • 15+ years of business systems, process analysis, project management experience. Consistently cited as exceeding performance goals. Recognized as subject matter expert and critical element of business systems team. • Proven project management abilities relating to business process improvement and automation, enterprise IT upgrade and deployment, and cross-functional business systems. Areas of expertise include analyzing customer requirements, gap analysis, developing functional specifications, user acceptance testing and user training. • Successful track record leading and collaborating with technical and product teams across the enterprise, including legal, IT, finance and accounting, product management, sales and engineering. • Sophisticated problem-solving, data mining, and analytical abilities. Skilled with SQL Navigator, Microsoft Office, Project, Visio and other technologies and tools.
Listed skills include Billing and Settlement.