• Deliver excellent customer service to citizens via phone, email, and in-person by assisting with the permit process • Managed weekly deposit of all credit card, cash, and check payments • Handle fee generation, invoicing, and payment processing on all permits in accordance with fee schedules • Maintain meticulous records on all permits in multiple systems • Oversee the smooth transition of records to subcontractor for review • Lead new database transition including testing workflows, education of citizens and staff, and data transfer verification

• Provided customer service via phone, email, and in-person during classes and performances • Directed other administrative professionals at various events including performances, try-outs, photo shoots, etc • Created, managed, and provided various reports, data points, and schedules • Processed Invoices, charges, and orders of various supplies, products, and services

• Reviewed applications for completeness, competitiveness, and overall compatibility with school mission • Maintained general knowledge of all application requirements, laws, privacy requirements, and regulations • Managed, hired, evaluated, onboarded, and trained Admissions Counselors at Colorado and Utah Campuses • Created web based on-boarding site with learning modules and resources for new hires • Oversaw all on and off campus as well as virtual recruitment for 2 campus locations and all programs • Designed and fabricated a database to track recruitment data, included the integration of historical data • Liaised with Information Systems department to solve complex database and customer problems • Provided exceptional customer service to pre-med students and advisors, doctors, parents, and other stakeholders • Executed recruiting budget for Colorado and Utah campuses and all programs • Compose and Proofread correspondence from Admissions department to candidates for completeness and accuracy

• Provided counseling, transcript, and file reviews for applicants • Planed and lead on campus and virtual events, manage schedules for volunteers, presenters, and guests • Recruited in 8 states at over 30 schools including conference events • Planned and coordinated all travel arrangements • Directed a team of student volunteers at graduation event to assist over 450 attendees

Review transcripts and provide feedback to potential applicants as well as denied applicants. Provide Tours of the campus and facilities. Organize Tour and Transcript Review dates and events. Greet and direct interviewees, provide direction, collect waivers and add to database. Photograph and summarize campus events. Write articles for bi-monthly newsletter. Publish various articles to blog, webpage, and send to various news outlets. Compose press releases and send to media. Manage student blog. Assist in organizing Sex Assault Awareness month (in compliance with Title IX requirements). Manage vendor contacts and find promotional items, product branding, and order giveaways for events.

In addition to division order duties below: oversee ownership hotline calls, emails, and website comments. Set up well revenue decks and JIB decks. Manage pay code changes and transfers of interest monthly. Assist with 1081 reporting process for Oklahoma Corporate Commission (OCC). Track and cure title requirements on various wells simultaneously, assist interest owners in bringing title forward. Administrator for department Lexis Nexis account including coordinating all payments, managing reports and monitoring account. Follow up on unreturned division orders with certified mailings as needed. Directed Federal Tax withholding option for owners unwilling to provide tax identification numbers and coordinated option with accounting department.

Research missing owners, send verification, tax ID, and various other correspondences. Set up and modify owner information in BOLO, update well information. Compile and compare information from various state websites, compose reports for upload to database, information including spacing, first sales date, and various other stats. Compose election letters for AFE documents and new well drilling, deliver and send. Create and track division orders send and received from owners. Investigate curative requests and fulfill requirements for division and drilling title opinions. Verify interest in operated and non operated wells, handle according to company procedure.Accomplishments• Prepare, Send, and Track Division Orders following acquisition which required research of state and other records to obtain information to put into orders.• Update Owner information for 500+ owners in Bolo system in 2 months which was critical to having accurate records for well royalty payments• Manage lease and well files from seven states operated and non-operated

Managed well files, including operational, land, and digital files. Created files and notebooks for various projects including due diligence and international acquisition prospects. Purged, merged, and organized files. Coordinated with California office personnel to ensure proper filing, and ordered files for analysts. . Ensured accurate delivery and coordination of incoming and outgoing mail. Coordinated with venders to insure proper delivery and pick up of records and suppliesAccomplishments• Created training materials and programs for new and current employees that had never been done in this office before that increased office efficiency. • Implemented and maintained inventory of file room incorporating over 100,000 files which was out of date and greatly increased files accuracy.• Assisted management and analysts with implementation of new file organizational system • Created and managed working inventory of 2500+ well files • Assisted in packing, inventory, and move of entire file room due to acquisition • Scanned, created, merged, and differentiated documents for historical, active

Assisted with 36 city, state, and national indoor and outdoor events attended by 10,000+ participants. Key events included: Democratic National Convention, International Association of Women Police, Chief of Police Conference, and Mayor’s Diversity Conference. Accomplishments• Troubleshot 10+ events including: set-up and tear-down, shepherding participants through event, and event security and logistics • Conducted customer service and administrative duties: built event and personnel tracking databases and spreadsheets; handled customer complaints and referral and managed four supply rooms daily • Participated in monthly ride alongs with Denver Police and Fire Department officers • Created training materials and programs to help new employees