Cyndy Bonello, Cspo®, Mcpm, Act Email & Phone Number

Work with stakeholders to identify and incorporate feature requests into the product roadmapGroom and prioritize the backlogDevelop business requirements, product specifications and defines acceptance criteriaSet goals for the sprint together with the Team LeadEnsure the stakeholders are aligned with the product roadmap and vice versaSupport the team and addresses production issues during sprintsAnalyze preferences and requests of end usersKeep track of industry trendsWork closely with the Team Lead to keep the team efficient and focused on the visionDefine and track product success metrics

Arden, On, Canada

Located on Big Gull Lake in Arden, Ontario, Glen Haven Resort offers seasonal trailer sites as well as cottage rentals.

Accomplishments- Authorized Court Transcriptionist Other areas of services offered:- Training of corporate clients on Microsoft products, Adobe Acrobat, Crystal Report Writero Users ranging from beginners to company executives- Instruction on Project Management philosophies- Authoring of documentation including lesson plans, training and user manuals, technical specifications, legal briefs and by-laws- Development and maintenance of website for clients - Computer support services - Office Services

Ontario, Canada

Lead the development of strategy and business plan for Charitable Gaming products. Identify opportunities for product development and enhanced customer sevice, new promotion ideas, emerging games and more. Lead 50/50 Relationship Management and the team to deliver customer training and support, game approval and senior level decision making across all live events held at the Air Canada Centre and Canadian Tire Centre.Develop and manage the bingo products roadmap, including maintenance, improvements performanceExtensive work with the Service Providers and 50-50 Foundations members to deliver, manage, support and increase awareness on all aspects of the Bingo Products and 50-50 products.Work with Product providers to review their software/product roadmaps, evaluate, and provide input into potential new features/products to be implemented as part of a refresh strategy

Lead process assessment, change management and game setup role for the 37+ sites the Charitable Gaming Revitalization program will be implementing.Work directly with each site (management, key staff) to map out and document process and compare to OLGs new CGaming processes to develop the change management strategy and work with the team to focus on key areas to ensure the successful transition from 2071a to 2071b. Facilitate group sessions, document and review outcomes and work with other business team members to ensure full understanding of transition for the site. Extensive knowledge of session bingo programs, session bingo setup. Work with the site to validate programs, work with Charitable Gaming team to gain approvals and work with Vendor to ensure successful implementation. Excellent coordination skills and strong persuavive skills and negotiation skills on the program development with the sites. Train staff and ensure knowledge transfer to the group.

Accomplishments- Author detailed product/functional specification documents based on the business requirements, to ensure the technology solution delivery team (internal and external) understands the business needs. - Analysis of business requirements to identify, define and prioritize test cases and scripts required to evaluate the automated solution. - Provide input into the development of business requirements for the development of the Charitable Gaming software- Work with software developer to design software package for electronic Bingo centres- Conduct the User Acceptance Testing for all new products and services on behalf of the Charitable Gaming Centres and internal OLG customer support areas to ensure conformance with business requirements. - Identify and deliver the end-user documentation- Develop Policies and Procedures document based on the OLG Business Controls and AGCO Control ActivitiesResponsibilities- Member of the Implementation project team responsible for the launch of all new Charitable Gaming Centres which include overseeing site renovations, system implementation and the introduction of new gaming products within the Charitable Gaming Centre- Development of the Ready, Set, Go binder which is an implementation binder for new sites to use as a resource identifying specifications required for site launches- Development and maintenance of the IBM SmartCloud, which is used as a document resource room for all stakeholders in the Charitable Gaming Centre Implementation projects

Accomplishments- Created newsletter distributed to municipalities to keep them updated on the Bingo Gaming activities- Assist with the setup up of a monthly presentation to the municipalities to recap financials- Develop and maintained departmental project plan for team- Part of the team tasked with identification of system requirements for new eBingo system- Continue to identify new policies and procedures for Bingo Centres to ensure adherence to contract requirements, AGCO and Criminal Code regulationsResponsibilities- Conduct bi-monthly compliance audit review at OLG’s 4 electronic bingo centres in Ontario - Conduct monthly paper inventories at OLG’s 4 electronic bingo centres in Ontario- User acceptance testing of newly created eBingo system- Sitting committee member of:o team to implement regulations and training required for Accessibility for Ontarians with Disabilities Act (AODA)o team to prepare Responsible Gaming Accreditation – Level 3 application to World Lottery Association (WLA)o Gained further knowledge and understanding of Criminal Code of Canada and applied to the roleo Established relationship with Ontario Charitable Gaming Association to create a volunteer recognition program

Accomplishments- Training of users who ranged from beginner to expert on various software programs- Training of users on Project Management Philosophies- Developed training curriculum Responsibilities- Training of software; Microsoft Office Suite, Visio, PowerPoint, Adobe Acrobat, Windows, Internet Explorer, Project Management (including MS Project and Project Management philosophies) and Digital Cameras

Accomplishments- Training on custom nursery software and Microsoft Office productso Users ranging from field staff to President - Participation in the team for development of Lean practices within the nursery - Inventory control- Office accounting support- Network administration including:o software upgradeso troubleshooting of hardwareo software support of Microsoft Office Suite- Customized user reports- Implemented new custom Nursery softwareo setting up inventory on computerized softwareo creating clients in databaseo products in databaseo pricing in database- Created Client Relationship Database

- Project management for corporate client installation projects- Documentation creationo Process documentationo Product development documentationo User manuals- Training needs analysis for internal and external clients- Creation of training curriculum for delivery of training - Provided client support on the custom merchandise planning software- Managed office (both administratively and operationally)- Quality Assurance testing of the custom software

- Responsible for the creation and management of policies and procedures relating to internal company processes for the company and its subsidiarieso company policies and procedureso processeso Product development documentationo user manualso including documents required for regulatory jurisdictions in order to be approved for business in the jurisdiction- Developed global best practices recommendations, identified processes and procedures required for operations - Quality Assurance of online casino and bingo products- Needs analysis of training requirements and delivery for internal and external clients- Management of all company documentation, including version control, and documentation standards - Global delivery of training to internal and external clients - Identification of system requirements for online Bingo Hall - Managed rotating team members - Performed current/potential employee and current/potential clients security checks (Probity Checks) with KPMG - Analysis of reports and identification of areas of concernCompliance Analyst:Accomplishments- Assisted with implementation of Project Management office which included development of system tools, processes and techniques.- Created documentation required for CryptoLogic’s compliance with Government regulations from regulated environments- Prepared technical and operational documentation by interviewing employees for data required and building documents- Creation of functional specifications for customization to software productResponsibilities- Reviewed requirements for the gaming jurisdictions around the world to become familiar / well versed in the requirements for compliance

Accomplishments- Handled Q & A sessions at Maves User Conference - Functional specifications detailing required software modifications or additional software for clients- Performed needs analysis of logistics software for clients and employees - Created user manual in response to client questions, no other documentation was available Responsibilities- Consulted with clients on best practices for logistics and logistics systems- Trained and mentored new hires - Assisted Sales Team- Project management of client implementation - Planned and conducted training - Consultation on best practices- Client support, remotely and on site for implementation and testing- Account management for clients as their first line of contact

Responsible for all daily sales and inventory reporting for service stations in Ontario. Accounts Payable for station accounts.

Certified Scrum Product Owner

Masters Certificate, Project Management

Accounting And Business/Management

Authorized Court Transcription