I come to work each day with energy, optimism, and a healthy perspective – motivated to tackle complex initiatives and build great teams. As a relentless customer advocate, I love finding ways to improve the experiences and processes that Microsoft delivers. With 25+ years of cross-functional experience, my passion is building and leading great teams who deliver results through a balance of discipline and adaptability. I’m known for partnering with leaders at all levels to bridge the gap between technical solutions, business strategy, and customer experience. I shine when I am managing complex, global programs and projects with diverse stakeholders. Above all, I pride myself on human-centered, trustworthy relationships rooted in transparency, diversity, inclusion, integrity, results, and fun. Whether it's change management, process management, project turnaround, or forging new alliances to deliver innovative results – I love a good operational challenge.In our company's April 2024 Manager and Leader Signals, Confidence in Overall Effectiveness survey, I reached a 98% score. Creating an inclusive environment, enabling impactful collaboration, motivates to deliver impact (and more) as part of the leadership survey were up to 13 points higher than the company average. These results are indicative of how much I take my leadership skills seriously, and how much I love what I do - empowering others every day. My cross-functional career experience includes depth in: Engineering, operations, customer experience, HR-Recruiting, IT, PMO management, accessibility, sales, acquisitions, compliance, third-party partner engagement, I'm lucky enough to continue my learning journey in the customer experience and support organization, supporting Microsoft users and customers with great technology experiences.
Listed skills include Program Management, Cross Functional Team Leadership, Enterprise Software, Software Project Management, and 10 others.