Cynthia Ayers Email and Phone Number

Managed complete quality assurance testing effort for custom developed technical solutions, including several with interfaces to third party vendor packages.• Design, develop, execute, and maintain test cases for custom developed applications, including applications with maritime regulatory impact• Attend design meetings with users and IT Team to help eliminate gaps in testing as well as ensuring proper understanding of business requirements• Create testing documentation to define test processes and ensure members of the quality assurance team adhere to the WDW testing standards.• Represent QA in the weekly CAB calls to ensure all application going live were tested• Manage the QA Lab environments, hardware, and applications • Work with internal technology resources to help in the testing of our applications for PCI mandates• Contribute in all phases of the Software Development Life Cycle including User Acceptance Testing and Financial Testing (FI008)• Utilize the following quality assurance tools: Application Lifecycle Management (ALM), Sharepoint, VersionOne, and Trello• Evaluating offshore deliverables

Managed complete quality assurance testing effort for custom developed technical solutions for the inventory team. Projects have included Unit Level Restrictions, Minimum Length of Stay, Enhanced Stop Arrivals, RCI Inbound Automation, SVEC Audit Reports, ADA Re-block, and Package Plans. • Design, develop, execute, and maintain test cases for custom developed BBX programs for the Sun Solaris system and web validation• Work with internal technology resources to manage, track, prioritize, and resolve software defects to ensure seamless software deployments• Manage QA test estimations and code installations into QA environment• Utilize the following quality assurance tool: Application Lifecycle Management (ALM) and Jira

Managed complete quality assurance testing effort for custom developed technical solutions, including several with interfaces to third party vendor packages.• Design, develop, execute, and maintain test cases for custom developed applications, including applications with maritime regulatory impact• Conduct test case reviews to identify and eliminate gaps in testing coverage as well as ensuring proper understanding of business requirements• Create testing documentation to define test processes and ensure members of the quality assurance team adhere to the DCL testing architecture.• Established the QA PC Matrix to benefit with what application live on which devices/PC’s• Created the Environments – Project list to ensure the QA team keeps track of projects and environments• Manage multiple test environments to ensure team can replicate all production scenarios for testing. • Work with internal technology resources to manage, track, prioritize, and resolve software defects to ensure seamless software deployments• Shadow business partners to document current application or operational process to assist in developing testing strategies• Handle all aspects of user training for the following applications: Quick, Crew Training/Attendance, Micros• Contribute in all phases of the Software Development Life Cycle including User Acceptance Testing• Utilize the following quality assurance tool: Quality Center, Application Lifecycle Management (ALM)

• Led team of seven quality assurance analysts• Worked extensively with external vendor RedPrairie. Coordinating all aspects of testing effort, including: creating test strategy, analyzing test plans, streamlining testing efforts, ensuring complete test coverage, and coordinating timely defect resolution with external team.• Designed, developed, executed, and maintained test cases for custom developed applications, including a kiosk application for job applicants and an internal interface to SAP• Managed test case reviews to identify and eliminate gaps in testing coverage as well as ensuring proper understanding of business requirements• Managed progress of testing efforts to ensure deadlines were met, communicating status to the leadership team, and escalating issues when needed• Led defect reviews with software vendors, business partners, and project teams• Mentored junior Quality Assurance team members and created training/best practice documentation to ensure highest quality assurance standards were met• Handled all aspects of user training, including creating user manuals and conducting training sessions for business partners• Contributed in all phases of the Software Development Life Cycle including User Acceptance Testing• Utilized the following quality assurance tools: Test Director, Quality Center, QTP