Providing training support to Sun Country out-stations and Minneapolis station. Ensuring compliance and safety standards established by the Federal Agencies and Sun Country Airlines are followed. Working closely with and building relationships with our Ground Handlers in our out-stations.Identifying policy and procedural needs; developing and implementing supporting programs. Writing curriculum and creating manuals, visual aids, course outlines and other training materials. Assess training needs; develop and deliver ongoing training activities to help station personnel maintain and improve their safety, security, job skills and knowledge. Delivering station training for all areas of operation including above wing, below wing and GSC (Ground Security Coordinator). Referencing the AOSSP, PCSSP, Passenger Service, Aircraft Service and Safety manuals.

Responsible for providing total customer service to all customers for scheduled service.Provided customer service to passengers throughout the terminal to include ticketing, gate and baggage service.Handled denied boarding situations, re-accommodations, monitored carry-on baggage, seat assignments and customer inquiries regarding arrival and departure times and boarding procedures, while following all safety procedures and protocols.Ensuring compliance with FAA, Sun Country, and airport regulations.

Managed the Global Multi-Million dollar Deal Governance program for HPI, Inc., Print Services and Personal System Services. Responsible for Deal Compliance (SOX) across both businesses including: Non-Standard Terms, Business and Finance approval, Documentation, Archival for audit and process improvements.Working directly with Executive Leadership teams to ensure they have appropriate data regarding Deal Identification, Risk Assessment, Business Controls, Communication and Monitoring of Multi-Country Deals.

Program Manager for software purchased from 3rd party Vendors and re-sold for HP- Managed Print Services organization. Managing more than 3000 product SKU's.

HP - Imaging and printing Group (IPG)Team member of HP's MADO Group, responsible for 12 acquisitions in 5 year time span.Developed the Training Guideline, for training acquired employees, for future acquisitions.Provided in-depth training on HP Systems and procedures for employees of acquired companies. Worked with EDS HR Lead to create and present the Administrative Assistant's Informational Forum for the EDS Acquisition.Responsible for managing meeting logistics, project coordination around "Announcement" and "Day 1" logistics for all acquisitions.

Supported the Vice President of Digital Cameras and two Directors.Extensive calendar management, meeting logistics and high volumes of confidential documents