Cynthia Bailey Email & Phone Number

Chicago, Illinois, United States

Greater Chicago Area

Senior Vice President, Loan Servicing 1997 to July 2019Servicing credit portfolio of diverse products (commercial, consumer, real estate, letters of credit, leasing, third party servicing, indirect/dealer lending) with an internal customer base spanning over 90 branches, operation includes transaction processing, account set-up and maintenance, loan research, customer service inquiries, loan servicing support activities (e.g. insurance, taxes, etc.), control account balancing and other activities / functions necessary to support the lending business.Senior Vice President - Loan Servicing Manager, 2014 to 2019Vice President - Central Operations Manager - Deposit Ops/Loans, 2012 - 2014Vice President - Loan Servicing Manage, 2007 - 2012 Assistant Vice President - Loan Servicing Manager, 2005 - 2007 Officer - Loan Servicing Manager, 2003 - 2005Customer Service Supervisor, 1997 - 2003• Monitor team performance and the workflow to ensure service level agreements are being maintained• Conduct annual performance reviews• Track and report volume summaries to Credit Services Manager on a regular basis• Establish individual performance goals based on company imperatives and vision• Delegate and assign items based on priority and urgency• Manage Team coverage to ensure that we are properly staffed• Establish and initiate standards and procedures to ensure that proper structure and coding of all loan transactions entered are based on procedures, Fiserv recommendations or best practices• Directed the systems mapping and system conversion activities for loans in numerous mergers and acquisitions• Review processes, procedures and work flow for improvement efficiency and quality• Work with business teams on further development of systems• Provide system management, administration, and oversight for loan servicing systems