Cynthia Basa Email & Phone Number

Implementation leader with extensive experience ensuring customer success by leading the implementation of complex client solutions. Technical, product, and project management expertise with a wide range of knowledge across product lines in the HR industry. Highly motivated and proactive with a focus on exceeding customer expectations.

California, United States

Managed 13 associates responsible for ADP Workforce Management implementations and daily business backlogs. Reduced “no-start” business from 22% to 8.5%, enabling revenue streams and customer satisfaction by completing implementations prior to no start date Delivered 121% of plan by managing team starts and ensuring revenue recognized faster Created efficiencies of scale by establishing best practices and addressing procedural issues. Facilitated team and individual growth by assessing talent, developing team members and “managing up, not out”. Ensured additional revenue by successfully leading the implementations for multiple time acquisitions. Produced team visibility to leadership, delivering operations reviews and talent assessments. Recognized as “Top Performer Leader” by exceeding all metrics, including NPS client satisfaction results.

Developed and implemented policies and procedures, internal mentoring, and job shadowing, creating talent development pipelines. Led team of 14 associates managing a multi-million dollar start plan Minimized backlogs by leveraging knowledge and managing project leading in starting implementations quickly maximized pipelines by leading partner meetings and ensuring staffing was identified to achieve necessary start plan Led team to top starts in the region resulting in being one of the few qualifying implementation managers to achieve the President’s Club award.