Consulted, planned, and executed processes to streamline an animation production network with offices in Sydney, India, and Belgium. Reconciled system-wide audit of Microsoft Windows licences to be licence compliant. Spiceworks inventory database cleansed to reflect true status of system. Created customisations and reports for needed data for management team's expansion planning. Partook in ongoing support and expansion planning. Provided English - Chinese translation.

Consulted on social media activations and content initiatives, with Facebook custom audiences used as key focus, and PMDs such as social.com reviewed. Implemented social media monitoring and the analytics platform, Sentiment Metrics.

Consulted and oversaw the expansion of business modules for a boutique legacy system; financial process safeguards tightened. Designed new data management modules with stakeholders and vendor to capture market sensitive data. Mediated between stakeholders and vendor to enforce software testing methodology and accountability; the ceased interruptions demonstrated the benefits of software QA which improved satisfaction of internal/external customers.

An adaptive role that spanned third level support, project management and change management. Third level data integrity, database design, and system incidents were resolved across three continents. Created and attained buy-in from international offices for the global Operating Level Agreement. Installed and customised the TechExcel CRM in accordance to OLA. Created training materials and class design that maps this change. Global sequential release of this support system addressed change… Show more An adaptive role that spanned third level support, project management and change management. Third level data integrity, database design, and system incidents were resolved across three continents. Created and attained buy-in from international offices for the global Operating Level Agreement. Installed and customised the TechExcel CRM in accordance to OLA. Created training materials and class design that maps this change. Global sequential release of this support system addressed change management concerns. On-going system tuning via company-wide feedback sessions eased user anxiety with expectations met; the system was readily accepted and its advantages optimised. Show less

Specialised in software implementation for new ventures that will interact with legacy systems, and other ecommerce solutions for a broad range of industry sectors. Involved with complete project life-cycles as development team lead, and product specialist. Trained, mentored, and assessed technology recruits; coached teams with in-house education seminars. Participated in contract tender submissions that placed Accenture on preferred partnership panels, and was recruited for Microsoft Solutions… Show more Specialised in software implementation for new ventures that will interact with legacy systems, and other ecommerce solutions for a broad range of industry sectors. Involved with complete project life-cycles as development team lead, and product specialist. Trained, mentored, and assessed technology recruits; coached teams with in-house education seminars. Participated in contract tender submissions that placed Accenture on preferred partnership panels, and was recruited for Microsoft Solutions Organisation for in-house specialisation focus. Industry experience spanned tiers of government, standards governance, education, financial institution, and private sector. Show less

Provided gap analysis as PeopleSoft specialist for customers' process requirements; implemented necessary modules to interface with external software. Designed and created customised training materials for created customisations. Recruited by PeopleSoft as an official tester for its APAC localisation; contribution was officially reflected by PeopleSoft.