Cynthia Chen Email & Phone Number

St. Catharines, Ontario, Canada

• Procure goods for Fleet Operations, ensuring cost-effective processes.• Obtain and process quotations for consumables, spare parts, and equipment.• Convert approved requisitions into purchase orders for timely delivery.• Expedite overdue deliveries and manage returns or credits for faulty goods.• Maintain current pricing updates in the purchasing data management system.• Resolve accounts payable issues promptly and efficiently.• Cultivate and sustain supplier relationships.

Niagara Falls, Ontario, Canada

• Negotiating with suppliers to obtain the best price and shipping terms for all purchases.• Managing third-party vendor relationships and generating reports to review operations.• Reviewing current inventory and replenishment processes across e-commerce accountsand improving operational efficiency.• Liaising directly with suppliers to resolve any customer complaints or issues asnecessary.• Ensuring profit margins are maintained and targets achieved through keeping the shopoptimized for sales.• Generating tactical promotional ideas that boost sales while maintaining profit marginsand working with marketing to establish them across all channels.

Toronto, Ontario, Canada

• Handling payroll duties including running reports, inputting data into Payment Evolution, creating ROEs and T4s and uploading to CRA, importing hours from Excel into payrun, auditing hours, adjusting hours and wages as needed, and applying the correct deductions.• Invoicing clients and receiving payment, running reports on QuickBooks, filing and paying HST, WSIB, and corporate taxes, using Bambora to process credit cards, reviewing bank statements and credit card statements, processing employee reimbursements, and managing Canada Emergency Wage Subsidy filing process.• Managing employee onboarding and ensuring processing of all necessary forms.• Setting up classes on different Zoom accounts, and managing and setting up recurring schedules.• Utilizing CampBrain online class management program to set up, track, and manage online classes and programs, as well as take payments, process refunds, reschedule students, and establish household hierarchies.• General WordPress site maintenance and content uploading, including using the Divi builder to create new pages, compressing and uploading photos, Ninja Forms setup, and posting blog content.

Guangzhou

• Monitoring inventory levels and ensuring timely replenishment of stock. • Discovering inefficiencies and helping to establish company rules to make the operationsprocess run smoothly. • Managing operations, warehouse, and logistic teams. • Locating potential clients and selling products all across China. • Arranging and attending promotional functions and events, along with searching forclients online. • Inputting and printing data, contacting customers, issuing invoices, and notifying therelevant salesperson of overdue accounts. • Translating documents, issuing contracts to suppliers, proofreading documents, andliaising with freight forwarders and customs agents.

Shenzhen, Guangdong, China

• Providing support to the overseas teams for daily client/supplier needs, as well as handling internal issues with accounting, operations, and IT departments. • Communicating with key account managers located in Europe and South America along with local China suppliers/factories about daily inspection/audits/testing issues• Helping clients whenever they require, answering their requests about audits, inspections, LT and navigating our online platform. • Taking care of order processing and handling (quotation, entry into system, queries, and follow up) and contacting clients about past due invoices while maintaining good relations with our clients.

Shenzhen

• Managed the order process, ensuring factories understood client orders, specialrequests, and time restrictions. • Conducted follow-up calls with clients during and after the sales process to maintainclear communication between clients, sales agents, and the factory. • Regularly traveled to meet with major clients, fostering strong business relationships. • Performed daily tasks such as billing customers for purchases, handling cash and cardpayments, and managing customer refunds and complaints. • Sourcing smartphone accessories and issuing purchase orders (PO). • Maintaining the filing system and ensuring processes are organized and up to date. • Maintaining the company system for delivery time and shipping with accuracy. • Developing and maintaining relationships with key suppliers. • Tracking KPIs to ensure that ongoing projects are proceeding within guidelines. • Maintaining meticulously updated records of purchased products, delivery information,and invoices.

Shenzhen, Guangdong, China

• Keeping in close contact with my client through Skype, email and telephone • Reviewing the products and customization requests he was looking for and locating suitable factories or suppliers • Entering into negotiation with suppliers, comparing prices, capabilities, quality levels and other factors • Visiting factories in order to inspect their operations first hand and order samples. If the samples passed inspection, I would then place the order and arrange delivery

Shenzhen, Guangdong, China

Working as a personal assistant to a German expat living in Shenzhen who needed assistance designing and decorating a villa in the city Responsible for locating, hiring and communicating with suppliers, CAD draftsmen, architects, designers and other professionals Ensuring smooth communication between all workers and my employer. And arrange and attend their meetings Visiting factories and showrooms Providing written and spoken translation services

Shenzhen, Guangdong, China

• Providing accurate product info and simplifying technical details for buyers. • Offering advice on product selection, maintenance, support, and warranties. • Ensuring factories grasp client orders, special requests, and deadlines. • Making follow-up calls for clear communication, including travel to support major clients. • Managing billing, payments, refunds, and customer complaints. • Research trends and gathering feedback for senior management. • Sourcing all beer accessories and equipment for the sales department along with anyother sourcing tasks required by management. • Negotiating prices, reviewing contracts, tracking overdue purchasing orders, andensuring timely deliveries. • Tracking inventory and maintaining accurate records.

Haeundae-Gu, Busan, Korea

While studying in South Korea I worked part time as a manager at the popular expat bars, HQ and Ol' 55. In this position I experienced working with a largely English-only customer base while handling all the daily aspects of the business, including ordering inventory, managing other workers and preparing and serving drinks.

Nam-Gu, Busan, Korea

• Controlled the quality of products and managed staff

Master’S Degree, International/Global Studies

Bachelor’S Degree, Logistics, Materials, And Supply Chain Management

Online College Diploma, Operations Management And Supervision

Bachelor’S Degree, Business English