Maintaining the highest regard for patient safety and HIPAA compliance, receive by e-fax, medical records from various providers throughout the United States and overseas for active duty service members (ADSMs), their dependents, retirees and dependents. Received these files and imported files into the Armed Forces Health Longitudinal Technological Application (AHLTA) system using key wording to file the documents appropriately so that they may be viewed by medical personnel on an as needed basis. Also received medical notes via regular fax and postal mail from various providers that were scanned into a central file location and then imported into the patient appropriate AHLTA chart. Created telephone conversation (t-con) notes for those files that needed review by medical staff as to notify of medical issues such as, critical/non critical labs, surgery outcomes, mental health visits and various other medical issues. Acted as referral management specialist receiving those patients that had visited primary care providers (PCMs) and were issued a Tricare referral (managed by UnitedHealthcare Military & Veterans) to see an off base specialist for an issue that could not be treated at the medical treatment facility (MTF). The Referral Management Center (RMC) would review the referral with the patient making sure it fit what issue the patient needed attention for, guided patient on the United Healthcare/Tricare referral processes as in how to receive referral, read the referral information, contact contracted healthcare provider to make appointments and how to notify the RMC when a visit was complete so that the RMC could contact the provider to obtain visit notes to be imported into the patient’s chart for provider review. Scheduled appointments in CHCS/AHLTA for limited sub-specialty medical care that was provided to ADSMs at the MTF. Ability to answer calls efficiently and return calls in a timely manner while maintaining a calm and professional demeanor while res

Worked in a call center environment answering incoming calls with proper phone etiquette from current Banner University Medical Center patients and new patients seeking care with Banner University Medical Center. Received patient calls in a professional and caring manner. Gathered and updated information regarding demographics and insurance in a respectful and confidential fashion. Following patient appointment guidelines pertaining to overbooking, scheduling appointment types etc., scheduled initial appointments and follow up appointments as indicated by the physician adhering to patient appointment policies and procedures. Composed and forwarded messages to clinics on behalf of patients who wished to communicate with their provider.

Medical administrative support to the Home Based Primary Care program. Manage reception area, including greeting visitors and responding to telephone and in-person requests for information. Current timekeeper posting hours worked by staff daily and summarizing timekeeping on a bi-weekly basis for submission to payroll. Plan meetings and prepare conference rooms for in person meetings and video teleconferencing. Maintain up-to-date department organizational chart. Maintain up-to-date daily patient census and patient emergency rosters for medical staff. Make copies, send faxes and handle all incoming and outgoing correspondence. Create daily, weekly and monthly reports and presentations at request of staff. Gather information for local and federal databases on patient safety issues that arise during regular scheduled appointments by staff to patient homes. Receive and screen a high volume of internal and external communications, including email and mail and disperse to appropriate personnel. Properly and professionally answer multi line telephone routing calls to the appropriate recipient. Intake Coordinator for residents rotating through HBPC for geriatric training. Residents from the University of Arizona Health Sciences Center and William Beaumont Army Medical Center, Beaumont, Texas rotate through our program in 4 week intervals during the regular college academic year to gain hands on experience caring and treating geriatric home bound veterans. Greet residents upon arrival, explain the HBPC resident program goals and coordinate for resident to have computer access to Department of Veteran Affairs Computerized Patient Record System (CPRS) and Veterans Health Information Systems and Technology Architecture (VistA). After review of these online systems, and other resident program requirements, residents meet with the HBPC Program Director for further program explanation and guidance to successfully complete the rotation.

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained the front desk and reception area in a neat and organized fashion. Directed patient flow during practice hours, minimizing patient wait time. Served as central point of contact for all outside vendors needing to gain access to the building. Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled all incoming and outgoing correspondence. Received and screened a high volume of internal and external communications, including email and mail. Facilitated working relationships with co-tenants and building management. Managed daily office operations and maintenance of equipment. Acted as timekeeper posting hours worked by staff daily and summarizing timekeeping on a bi-weekly basis for submission to payroll.

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Served as central point of contact for all outside vendors needing to gain access to the building. Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled all incoming and outgoing correspondence. Organized files, developed spreadsheets, faxed reports and scanned documents. Verification of insurance benefits for OB/GYN patients. Accurately recorded and reported test results according to established procedures. Developed and maintained positive customer relationships through effective communication. Performed various administrative duties, including data entry and document preparation. Ensured HIPAA compliance as HIPAA Compliance Officer. Educated patients about their treatments. Hosted new parent orientations introducing new OB patients to parenthood and the ways of our practice. Maintained patient privacy and confidential patient information.