Cynthia Etheridge Email & Phone Number

Bpa / Operations / Vancouver, Wa

Manage compliance programs: IT Security and General Computer Controls—provide analysis and manage projects for organizational, business, and process improvements to support federal reliability compliance: NERC CIP; Emergency Operations Planning (EOP); Interconnection Reliability Operations and Coordination (IRO...

Bonneville Power Administration

- Manage Compliance for NERC CIP and other Reliability Standards/Requirements for Real Time Control Systems, supporting CISSP.- Develop and upload all self-certification and data requests into Resolver audit software - Prepare and deliver all organizational requirements evidence to internal audit.- Manage new technology approval process, for acquisition of software products to be evaluated in control center development environment.- Participate on cross-functional teams: implementation of new standards, mature implementation of existing standards and requirements programs, deliver process improvements.- Create, edit, review plans, process, procedures, work instructions for a wide variety of Transmission programs. • Change and Configuration Management • Contingency-Recovery Planning • Patch Management • Critical Cyber Asset Identification - Create and deliver training across functional organizations.

Yakima, Wa

- Manage Distance Learning Program- Work across the administrative and educational enterprise, marketing and making recommendations to grow the eLearning program and provide - Continuous improvements requirements resulting in better service for distance students and reduced financial impact to the institution.- Moderate and participate in web conference sessions using Elluminate™ for state-wide education and eLearning councils.- Develop web help and train scheduling software.- Develop Faculty and Coordinator Handbooks both for print and online publication.- Develop and maintain current content for Distance Learning website.

Bonneville Power Administration

- Manage Requirements for new Transmission Operations software application (Agile methodology) to ensure a fully documented application with corresponding training and support materials, and decision rationale. - Develop Use Cases with business team to track and maintain consistency and adherence to business policies and processes.- Create and test to Acceptance Test Plans to ensure robust software during the iterative development process.- Manage User Reviews and participate in release planning in order to provide user feedback to development team.

Portland General Electric (Specific Project)

Portland General Electric- Manage Project for converting time entry and trouble tickets from in-house products to Remedy for M&T.- Develop user and training materials for implementation of new bug tracking software; train technical users via standup classes and web-based tutorials. - Prepare IT Merchant and Trading (M&T) Organization for successful completion of external SOX audit (Change Management/Access Management), including testing and trial audits.

Pacificorp

- Manage testing and documentation for IT general computer controls--and report on results across the enterprise.- Develop testing approach, test plans, test questionnaires, interview scripts, and evaluations for reporting to stakeholders and critical managers. - Outstanding organization and scheduling skills used to deliver full testing cycles of 25 business units, including remediation testing.- Work effectively with management team to ensure that deliverables are assigned correctly and action items are completed on schedule. - Attention to accuracy and detail when capturing decisions, identifying deficiencies, and recommending solutions for outstanding issues.- An integral part of FTE team, with successful working relationships among management and staff to ensure compliance and to effect process improvements in IT and the business.

Gresham, Or

- Develop and maintain best practices within software life cycle for all supporting documentation and support materials, including weekly support meetings, training and communications from the CIM (Computer Integrated Manufacturing) organization. - Managed Change Management tasks using Remedy software, weekly status meetings, auditing change tickets for completion and correctness, testing released changes and educating users. - From gathered requirements, develop policies and procedures for quality and process improvements, completing review cycles with approved edits for on-time release.- Develop and maintain paper-based and online materials (software life cycle templates, support and troubleshooting publications, new functionality, internal web sites). - Successfully meet all delivery schedules for development, approvals, and training of software releases, auditing for adherence to standards, 24X7 support. - Research and develop operational specifications.- Track project using MS Project to meet fixed test and delivery schedules across all groups with weekly Production Review reporting to management. - Project Manager for ISO and Sarbanes-Oxley certification: research and validate compliance requirements, develop process and process improvement solutions. Document, Test, and train process implementations to ensure Gresham Systems certification.