Production Control Clerk 1/2017-12/2017 • Coordinate with a 3–4-person production planning team.• Participate in $3.5 - $4 million of customer order each month.• Communicate And collaborate with production planning team, plant supervisory members, and customers.• Collect and analyze data available in the ERP system to conduct research on EDI methods for a graduate thesis paper.• Promoted from a "Clerk" to a "Planner" within a year due to excelled job performance• Utilize customer service skills daily to communicate information regarding orders and services to customers • Created PowerPoint presentation.• Coordinated ERP( Enterprise Resource Planning) daily to complete job tasks including EDI (Electronic Data Interchange)order receipt/confirmation, invoice and ASN( advanced shipment Notice) generation and submission, manual order entry and multiple email communications.• Organize responsibilities by priority and multi-task when necessary.• Coordinated Communications daily team meetings, Microsoft Teams calls, outside telephone inquiries line and direct telephone line communications.• Manage and prioritize customer needs.• Facilitate on-time shipment and minimal past due situations.• Collaborate with a corporate team to initiate new ERP (Enterprise Resource Planning)system and EDI( Electronic Data Exchange) process by collecting and formatting data, attending meetings, online trainings, and teams’ calls. • Update monthly and quarterly price sheets/letters in Excel and convert files to PDF | distribute to customers.• Participate in quarterly physical inventory practices.• Oversee 22 customer accounts.• Utilize Excel templates to generate customs documents for export shipments to Canada.• Invoice all shipments individually and generate a daily sales report.• Submit all necessary USMCA( United States, Mexico, Canada Agreement) documentation to customers .• Create a step-by-step instruction binder for each account managed.

• Assist with weekend care and upkeep of stable. • Facilitated online presence |social media.• Collaborated with businesses to design business logos, signage, and apparel.• Generated pamphlets for apparel options and information.• Orchestrated online ordering preferences for customers. • Communicated orders with apparel company through Facebook Use computer skills, Microsoft office skills.• Researched skills to draft boarding agreements and rider liability forms.• Established a business Facebook page | generated a following of 100+ in less than a month.• Operated the business page keeping followers informed of business-related happenings.• Coordinated annual tack swap and Free clinic.• Organized group trail rides and events.• Assisted with communicating important necessary information in private Facebook group for boarders.• Greeted all boarders and assisted with horse handling tips.• Communicated with barn owner/manager in all relevant needs and situations.• Collaborated with a team of 1-2 other horse enthusiasts completing daily/weekly tasks.• Created an organized chart to properly identify all horses in the barn.

 Ensure daily shipments, invoices, and reports are processed on a timely basis Enter daily orders and releases for the top customer Generate invoices, customs, and ASN’s for all shipments Promoted within in a year due to exceptional work performance and departmentreorganization

• Greet customers and check them out.• Process all transactions.• Ensure product is in usable condition.• Oversee completing tickler tasks daily.• Guide new hires with proper techniques. • Work with 1-2 other employees per shift.• Use designed sales techniques to reach monthly sales goals.• Conduct inventories as scheduled.• Keep signage updated for weekly releases and deals.• Communicate to answer phone calls and speak directly with customers.• Coordinate team & collaborate.• Delegating tasks.• Process cash transactions.• Open/close store.• Designated lead customer service representative |3 years due to exemplary performance and longevity with company.

• Provide DMV registration services to members.• Maintain current knowledge of DMV regulations and complete all transactions according to State DMV and Club procedures.• Promote and sell AAA memberships and process membership and insurance payments.• Balance and reconcile cash drawer; prepare daily deposits.• Identify cross-sell opportunities based on members' product needs and services.• Maintain a cheerful demeanor and greet customers as they arrive.• Travel for trainings as required and network with other AAA employees.• Communicate to answer phone calls and assist customers within the AAA branch.• Collaborate with 3-5 other team members 3 days a week.• Gather customer requested material in a timely and orderly fashion to meet their requests.• Issue passport photos and International Driving Permits.• Process Travel Money transactions.• Provide merchandise & attraction ticket sales.• Perform notary services in accordance with the National Notary Association and Club procedures.

Receiving Inspection Clerk• Received purchased products, components, and sub-contracted services both physically and in company ERP system.• Generate GRN for accounting match.• Ensure all orders are received without damage and verify.• Coordinate with purchasing and shipping departments, and other plant members.• Manage receiving issues and distribution.• Backup for shipping clerk: generate packing lists, BOL’s, necessary labels, outgoing paperwork for daily shipments.• Coordinate arrangement for freight pickup.• Orchestrate panning and conducting assigned tasks and resolving problems encountered. • Act with minimal supervision and guidance.• Facilitate use of Microsoft Office to design Excel files and other necessary sheets for to receiving • Create instruction book for all necessary job duties.