Cynthia Hunt Email and Phone Number

• Lead a team of 3 Logistics Supervisors and 8 Logistics Technicians in overseeing an outbound transportation budget of $7.2M servicing 50+ stores across the Southeastern region. Supported approximately $2.6B in annual store sales.• Manage the implementation of LeanLogistics, a Transport Management System (TMS), for produce divisions in order to drive efficiency in load planning.• Develop communication and Standard Operating Procedures (SOPs) to assist in the TMS transition, ensure timely delivery, and influence consumers and stakeholders; Responsible for the maintenance, compliance, and reliability of a fleet of 300+ UPS trailers including an operational budget of $1.9M including payroll, trailer parts, vendor contracts, and travel expense. • Collaborate with Learning and Development team to develop training materials and execute training sessions for Merchandise Operation on transportations and operational learning opportunities. • Improved cube utilization 540 basis points by driving accurate delivery schedules and correct loading techniques. • Reduce timelines as required for Importer Security Filing through focused communication with agents and vendors regarding UPS Logistics and regulatory requirements to drive classification upstream to prevent delays in the supply chain; Cross functionally collaborate with the Legal Department to ensure compliance with other government regulatory requirements, includes FDA, FTC, and FWS.

• Drove brand loyalty and quality assurance by providing optimal customer service, conflict resolution, and lodging accommodations for up to 300 guests per night.• Audited and reconciled cashier transactions each evening. • Contributed to strategic change management processes and workforce planning by evaluating trends in guest stays, annual conferences, and holidays.• Developed policies aligned with best practices and local, state, and federal regulation.

• Responsible for all daily operations of a $2.4M restaurant including scheduling, staff professional development, and efficient service in order to provide the highest customer service and dining experience available.• Implemented quality control Standard Operating Procedures to maintain highest sanitation standards at all times.• Develop and implement business strategy including developing systems and procedures to improve the quality and efficiency of operations.• Consistently control profits and losses by following company guidelines for labor and inventory management.• Responsible for budget preparation, revenue management, monthly P&L reports, and daily bank deposits.• Cross functionally collaborate with internal and external stakeholders to establish inventory levels, resulting in 20% decrease in food costs.• Maintained expenses below budget through accurate planning, waste reduction, and purchasing with cost effective operating procedures.• Maintained safe, secure, and healthy dining setting by establishing, following, and enforcing sanitation standards and procedures.• Implemented policies in accordance with Occupational Safety and Health Administration (OSHA), Food and Drug Administration (FDA), and Codes of Federal Regulations (CFR).

• Interviewed, hired, supervised, and provided progressive discipline as required to a team of 12 call center representatives responding to approximately 250 phone call, instant message, and email inquiries each day.• Responsible for executive level preparation for virtual, telephone, and in person meetings including creating portfolios of call center metrics and memos of prior meetings.• Improved first call resolution 9% by developing and deploying the Escalation Line pilot program.• Developed Standard Order of Procedures after identifying departmental knowledge and service gaps relating to common questions, concerns, and inquiries.• Developed and facilitated New Hire orientation, training curriculums, and 30-, 60-, and 90-day goals and evaluations.• Cross functionally collaborated with internal and external stakeholders and subject matter experts to successfully manage, execute, and evaluate the impact of 2-5 new projects monthly.• Provided technical assistance, ongoing training, and professional development opportunities by evaluating quality assurance metrics and auditing.