Provide leadership to Supervisors who manage Provider advocates.•Communicate values, strategies and objectives;•Maintain quality service by enforcing organization standards;•Create and maintain an atmosphere in which employees willingly produce at maximum capacity;•Establish a clear vision aligned with United’s Culture.

•Provide leadership and vision for Implementation, Eligibility, Account Management, Mail Fulfillment/ID Cards, trainers, and claim processors.•Increase management effectiveness by recruiting, selecting, training, and coaching;•Communicate values, strategies and objectives;•Maintain quality service by enforcing organization standards;•Create and maintain an atmosphere in which employees willingly produce at maximum capacity;•Establish a clear vision aligned with United’s… Show more •Provide leadership and vision for Implementation, Eligibility, Account Management, Mail Fulfillment/ID Cards, trainers, and claim processors.•Increase management effectiveness by recruiting, selecting, training, and coaching;•Communicate values, strategies and objectives;•Maintain quality service by enforcing organization standards;•Create and maintain an atmosphere in which employees willingly produce at maximum capacity;•Establish a clear vision aligned with United’s Culture. Show less

Management of day-to-day functions of a variety of support personnel located either in the International Service Center or in a tele-worker position throughout the country. Teams included: call, correspondence, overpayment, eligibility, and translations.Hired, developed, and trained call and correspondence staff to provide cost-effective customer service, while ensuring quality standards were met.Introduced a performance culture across all functional teams;Measure of… Show more Management of day-to-day functions of a variety of support personnel located either in the International Service Center or in a tele-worker position throughout the country. Teams included: call, correspondence, overpayment, eligibility, and translations.Hired, developed, and trained call and correspondence staff to provide cost-effective customer service, while ensuring quality standards were met.Introduced a performance culture across all functional teams;Measure of success created a 40% productivity gain; Streamlined processes and introduced quality initiatives; Show less