Cynthia J. Email & Phone Number

California, United States

Foster City, California, Us

B2B connect is a non-card cross-border transaction platforms aim to streamline international transactions by providing businesses with a faster, more transparent, and secure way to send and receive payments globally. This involved collaborating with technical verticals to conduct deep analysis to understand how their service lane supports the application. Collaborated with Project Managers, Technical Program Managers, Product Owners, and Technical leads to support product development and releases to improve workflow efficiencies.

Zurich, Ch

Implemented new features within six weeks to improve user satisfaction among financial advisors through data-driven recommendations and managing product timelines effectively. Optimized platform efficiency translating technical requirements to actionable business decisions, empowering stakeholders to make well-informed trade-offs.

Jersey City, New Jersey, Us

Supported Pershing’s Business Analyst Enterprise by providing analysis support to mid-level to large projects using the NetX suite or in-house applications by serving as the liaison between the internal/external business community and the IT organization to provide technical solutions to meet user needs. Increased Stakeholder Engagement: Employed agile-like processes to increase transparency in managing business-to-business relationships between BNY Mellon and vendor Fidelity Information Systems (FIS), analyzing and gathering requirements to customize client statements impacting over 100 clients.Streamlined Communication: Established processes to monitor and trace functional specifications, effectively communicating complex concepts to non-technical stakeholders, benefiting over 100 users.

New York, Ny, Us

Spearheaded initiatives to improve operational efficiency and risk management via the implementation of a risk reporting application for Global Wealth Management. The risk reporting tool improved risk forecasting accuracy by 30% through automated reporting tracking and reduced transaction errors by 50% through transaction automation using SAP and OMNI platforms. ● Delivered digital risk reporting software application at JP Morgan that eliminated manual tracking improving risking forecasting across Global Wealth Management by 30 percent● Developed a solution that meets the business needs for efficient FX transaction processes by collaborating with technical teams to design system architectures, workflows, and integration points for FX trading platforms● Identified process inefficiencies, recommend improvements, and implement automation where possible to improve efficiency and reliability of ACH processing

London, Gb

Led database upgrades and employed data analysis to mitigate risks that prevented invalid data migration to ensure seamless system integration ● Standardized JPM Global Wealth Management's risk reporting procedures, improving data security compliance and reducing error resolution time● Partnered with Credit Suisse’s stakeholders and project managers to negotiate favorable terms on specification documents updating the enterprise client reference systems to comply with international regulatory standards set by the Dodd Frank and EmiRa Act● Delivered Credit Suisse’s Client Reference System database upgrade by managing the data by analyzing datasets to identify and prevent invalid/null/inconsistent data migration and maintaining the roadmap identifying and resolving any critical risks under national and international regulation

London, Gb

Project Management/Project Analyst training program•IT Service Management (ITIL) Foundation Certification V3 preparation course•PRINCE2 Foundation preparation course for project management certification•Created spreadsheets capable of importing data from an Oracle databases• Developed an application utilizing Excel VBA to maintain progress of in-house trainees •Trained in utilizing scripting languages VBA, UNIX, and SQL•Trained in maintaining and optimizing database management systems

Zurich, Ch

• Negotiated Favorable Terms: Partnered with Credit Suisse’s stakeholders and project managers to negotiate favorable terms on specification documents aimed at updating the enterprise client reference systems to comply with international regulatory standards set by the Dodd-Frank and EmiRa Act.• Managed Data Migration: Delivered Credit Suisse’s Client Reference System database upgrade by analyzing datasets to identify and prevent invalid/null/inconsistent data migration, maintaining the roadmap, and resolving critical risks under national and international regulations.

•Performed data entry and customer service function•Ensured information in the company database is updated on a daily basis

Performed primary and secondary research to assist in clients decision-making in their projects Performed analysis of data to be presented to clients

Boston, Ma, Us

Performed human resource function such as external sourcing and assisting in interviewsShadowed sales representatives during meetings with clients

Updated and summarized lawsuits for attorneys and brokersAllocated and updated billing records as well as submitted payments to law firmsMaintained contact with brokers and attorneys

Bachelor Of Science Business Administration (Bsba), Finance

Finance

National Student Exchange (Nse) Program, Spring 2008

Education record