Handling of customers' enquiries with the right quotation & proposal to their needsProviding sales support to customers' requests for the whole sales process

• Providing customer service for projects on the materials purchasing and goods’ availability for confirmed orders using Axapta system.• Providing assistance in typing/ sending quotations for tender/ project enquiries for the sales personnel.• Coordination in consolidation of documents required for old/ new customers with credit facilities and warranty if required.• Organized lunch-on presentations for the sales personnel with the architect/ designers to provide more information about the company’s products.• Organized marketing events and product launch for the company’s products to create brand awareness among the architects/ designers/ contractors and other customers.• Organized/ Co-organized Archiprix SEA 2012 & Archiprix SEA 2014 for the local universities and overseas students to create promote brand awareness among the students and professors.• Increased my level of customer service by building a direct relationship with my clients.• Increased my level of phone etiquette, more professional in handling customers’ queries and complaints.• Assisting the general manager in the management for flight and hotel booking and visa applications for his overseas trip, meetings etc.