Cynthia Mason Email and Phone Number
Cynthia Mason work email
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Cynthia Mason personal email
My core competencies include overseeing daily operations, managing financial and human resources, ensuring legal and ethical standards, and coordinating support activities. I use data analysis, problem-solving, and customer relationship management skills to improve the health and welfare of animals and their owners and to deliver innovative and effective solutions to various challenges. I collaborate with internal and external stakeholders, such as the account team, professional services, technical support, engineering, and incident response teams, to achieve our mission. I am passionate about making a difference in the lives of animals and people, and I am driven to be the leader who excels in bringing the right people together with the best information to troubleshoot even the most difficult of challenges.
Crowdstrike
View- Website:
- crowdstrike.com
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Onboarding Technical Account ManagerCrowdstrike Mar 2024 - PresentRemote, Us
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Clinic Operations ManagerOptions Veterinary Care Apr 2022 - Oct 2023• Responsible for all aspects of daily operations within the Options Veterinary Care clinic includinghuman resources, policies and procedures, financial management, budgeting, payroll, client services,adherence to legal and ethical standards, and supervision and organization of clinic operations.• Manage the non-veterinarian staff of 8-15 and volunteers to meet the daily surgery and appointmentlevels to meet the goals of the organization in coordination with the Veterinarian staff.• Provide data, reporting, and documentation for the Governance Committee and Grant funders toshow proper use of applicable funds, managing the over $1 million annual budget.• Work with the Marketing Director, Bookkeeper, and Medical Director to support marketing anddevelopment efforts, ensure fiscal responsibility, and use of proper procedures for animal handling,disease control, and patient care are documented and in use by all staff. -
Data Analyst ManagerWilliams-Sonoma, Inc. Sep 2020 - Mar 2022San Francisco, Ca, Us• Achieved $5M in savings each in 2020 and 2021 by reducing returns and replacements for the PotteryBarn brand using initiatives for the Care Centers and DTC Operations.• Directed a team of 2 -5 Data Analysts and Specialists, managing the overall activities of theReplacement Taskforces to include: reviewing and analyzing return/replacement data, strategizingplans to drive improvement, leading 10 Merchant Taskforce meetings, managing action items, andtracking/reporting on the progress of all initiatives related to this effort.• Driven to be the leader who excels in bringing the right people together with the best information to troubleshoot even the most difficult of challenges. -
Customer Success Manager / Support Account ManagerMcafee Oct 2017 - Aug 2020San Jose, California, Us• Managed to resolution SaaS Email and Web product Threat issues encountered by internal andexternal customers.• Championed multi-year effort to introduce improved email filtering to 66,000 SaaS email customers.Directly reduced workload for Technical Support and Messaging Security teams by 75% for outboundabuse incidents.• Introduced processes to cut escalations by 60% and achieve first contact resolution in 80% ofcustomer contacts for false positive cases.• Revamped processes to decrease response times for Messaging Security by 50% on all customerescalations, and provided training to over 100 agents of the global 24/7 Support and MessagingSecurity teams.• Led the development team of 6 Developers/Engineers as the Agile Scrum Master. -
Messaging Security Support EngineerMcafee Feb 2011 - Oct 2017San Jose, California, Us• Managed to resolution SaaS Email and Web product Threat issues encountered by internal andexternal customers.• Championed multi-year effort to introduce improved email filtering to 66,000 SaaS email customers.Directly reduced workload for Technical Support and Messaging Security teams by 75% for outboundabuse incidents.• Introduced processes to cut escalations by 60% and achieve first contact resolution in 80% ofcustomer contacts for false positive cases.• Revamped processes to decrease response times for Messaging Security by 50% on all customerescalations, and provided training to over 100 agents of the global 24/7 Support and MessagingSecurity teams.• Led the development team of 6 Developers/Engineers as the Agile Scrum Master
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Technical SupportMcafee - (Mcafee Acquired Mx Logic In Sept 09) Dec 2008 - Feb 2011Us• Responded to telephone and eService inquiries for the SaaS Email and Web Products totroubleshoot and answer complex technical questions for customers while operating within the top5% of Support representatives.• Focused on customer education and empowerment to reduce the need for repeat support cases.• Mentored and trained new Support Representatives, and authored over 50 internal and externalsupport process documents and custom communications. -
Pc Applications SpecialistDenver Public Schools Feb 1998 - Dec 2008Denver, Co, Us• Ensured the data integrity of the student information system for 80,000 students.• Achieved flawless DPS migration and seamless transition for Household data entry by spearheading user acceptance testing.• Collaboratively worked with the Data Quality Management Team and DPS Training Department to create a technical training program for district users, in a classroom or lecture environment.• Responsible for building relationships with and mentoring DPS personnel at approximately 60 schools on the use of student information systems. Monitor and analyze the required information for state reporting and federal funding.
Cynthia Mason Skills
Cynthia Mason Education Details
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University Of PhoenixHealth/Health Care Administration/Management -
University Of The PacificAnimal Shelter Management
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University Of PhoenixHealth Care
Frequently Asked Questions about Cynthia Mason
What company does Cynthia Mason work for?
Cynthia Mason works for Crowdstrike
What is Cynthia Mason's role at the current company?
Cynthia Mason's current role is 12+ years of experience in clinical management, data analysis, customer success, and supervisorymanagement..
What is Cynthia Mason's email address?
Cynthia Mason's email address is cm****@****inc.com
What schools did Cynthia Mason attend?
Cynthia Mason attended University Of Phoenix, University Of The Pacific, University Of Phoenix.
What skills is Cynthia Mason known for?
Cynthia Mason has skills like Security, Saas, Cloud Computing, Program Management, Software Documentation, Sharepoint, Management, Managed Services, Leadership, Troubleshooting, Microsoft Office, Windows.
Who are Cynthia Mason's colleagues?
Cynthia Mason's colleagues are Louis Tague, Jason Weinberg, Al Woods, Deanna Butler, William Busch, Sonam Pahariya, Marcus King.
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