Cynthia Mclaughlin, Cpp Email & Phone Number

o Provide leadership for all activities within the Payroll, Tax and Implementation Departmentso Develop and maintain procedures and documentation for all related functions.o Provide excellent internal and external customer serviceo Support the client satisfaction and production goals of the departmentso Assist in problem-solving in regards to client.

Seymour, CT

Responsible for providing leadership and directing the day to day activities of the tax, distribution and implementation departments. Develop and maintain procedures and documentation for all tax, implementation, time and attendance and best practice related function. Ensuring that accurate documentation of all related processes are maintained. Develop and.

Seymour, Connecticut

Responsible for directly managing and training all six people in the payroll and tax departments; Supervising all their activities and providing support to all personnel.Maintaining accurate and complete documentation on all payroll processes, ensuring SSAE compliance. Provide excellent internal and external customer service. Support client satisfaction.

Recruit, select, manage and develop staff. Plan, organize and direct activity of current client team. Instrumental in training of staff on Paychex Major Market Services policy, procedure and the Preview product. Manage quarter end and year end processes and packing of returns. Perform daily, weekly and monthly billing and product audits. Assist sales.

Daily, weekly and monthly auditing of internal Branch procedures to ensure Sarbanes-Oaxley compliance. Train all internal personnel on new Payroll and Human Resources regulations as well as procedural and system changes and enhancements. Work closely with other Supervisors and Managers to develop and conduct effective client service, payroll, Human.

Plan, Organize and direct the activities of all personnel in Baltimore, including satellite offices in Fairfax, Richmond and Tidewater, VA. Recruit and select qualified current client and new load staff, evaluate performance of supervisors, promote and terminate staff as well as administer disciplinary action. Responsible for developing the succession plan.

First line of support for three Major Market Services offices and three satellite offices. Worked directly with supervisory staff, managers and corporate personnel. Assessed offices' strengths and weaknesses and assisted the branch and regional managers in developing and implementing improvement programs.Monitored adherence to policies and procedures.

Successfully refined and implemented new policies and procedures for new Major Market Service office. Under my supervision and guidance, client base grew from 60 clients to 427 clients. Recruited and selected staff. Managed and developed staff. Planned, organized and directed activity of current client and new business teams. Instrumental in the training.

Sociology

English

Communications