Cynthia Morrell Email & Phone Number

Overland Park, Kansas, United States

Analyzed & entered adjustments to all programs to ensure flood compliance is accurate from FEMA guidelines. If not approved for compliance Force Placement would be applied.• Oversaw the approval of flood insurance, ordered flood determinations, managed flood zone changes, coordinate the management of life of loan insurance tracking in order to meet FEMA requirements which assisted in determining accurate coverage was provided to customers. • Reviewed loans secured by real estate to determine whether or not the property was located in a designated flood area and whether or not the property has been impacted by a high hazard flood zone to determine eligibility of claim ensuring that the claims filed were accurate saving the company time and money. • Verified residential & commercial accounts had sufficient flood insurance coverage, and performed compliance and quality reviews. Board new loans. Produced several reports that provided information on documents and determined eligibility of adequate flood coverage. • Administered various projects that assisted in closing out work logs and added calculation updating inflation figures.• Performed quality reviews of the Flood team to help minimize risk and ensure regulatory requirements are met. Reconciled using FEMA tracking and adjusted all loans that based on location of high hazard flood zones and sent letters notifying borrower of changes or updates.• Maintained and monitored all Flood Department emails to insure it was routed to appropriate contact.

Overland Park, Kansas, United States

Analyzed & entered adjustments disclosures fees, local Government & tax fees with new TRID requirements in holding with US Bank compliance regulations for home mortgage loans throughout the United States.• Verified & approved client information, fees, order out 4506T & information on loan application for mortgage home loans. Sent & distributed disclosures to client with confidential information• Worked & processed with Loan Officer responding to inquiries, problem solving and obtain additional documentation to support TRID disclosures fees structure.• Collected & analyzed data, maintains records and databases, and prepares specialized report using a variety of PC based software.• Provided a variety of staff support services for mortgage loan processors in the Mortgage Loan department. Processes confidential information and documents.• Manage assigned originator's database; tracking active loan(s) and entering data as needed.• Maintain customer contact to ensure follow-up of loan application and answer basic customer inquiries while providing quality customer service.• Provide support in the collection and preparation of submitting loan application with supporting documentation to processing.

Kansas City, Missouri, United States

Provided administrative support to all underwriters & managers in the Consumer Loan Underwriting department.• Inputted all data entry of applications and general support for the team that responsible for underwriting credit card and loan applications.• Worked directly with the underwriters, underwriting managers, and the branch sales force to communicate the status of a loan application throughout the underwriting process.