A proven growth strategist with over thirteen (13) years versatile experience in Business Strategy and Growth, People Management, Operations, Human Resources, Finance, Change Management and Project Management. Dedicated and committed DEI leader with a strong educational background encompassing an MBA, B.Sc. Accounting, and PMP certified project manager. I possess a unique blend of academic and professional expertise. Throughout my career, I have had the privilege of working across various industries and sectors including Construction, Healthcare Supply Chain, Retail Hospitality, and Human Resources.Highly skilled in managing and engaging multiple stakeholders including C-suite, the executive team, and government agencies to achieve business objectives. With a proven track record of success leading and delivering multiple large complex projects on time, within budget and exceeding customer expectations.As an avid learner with a growth mindset, I proactively pursue every available opportunity to grow and enhance my skills and knowledge, and to add value to my organization.My core competencies include:- Building, inspiring and leading high performing cross functional teams through inclusive management.- Identifying and implementing opportunities for business growth and expansion.- Improving the efficiency of business processes to optimize financial performance.- Guiding teams through ambiguity to achieve organizational goals and objectives.Some Career Highlights include:- Successfully launched and managed the 4th subsidiary company at Qualityton Group of Companies to diversify our investment portfolio and increase revenue. This led to 35% increase in revenue within 2 years.- Decreased the rate of labor turnover within the group of companies by 60% through efficient recruitment process, management, motivation and mentoring of employees.- Led major initiatives to improve the customer experience across multiple channels, using Agile methodologies to prioritize features and drive continuous improvement.- Improved company’s profitability through developing and tracking performances KPIs including revenue growth, profit margin, customer satisfaction and retention, employee engagement and retention.My managers, colleagues and clients describe me as Adaptable, Resilient, Assertive, Resourceful, and People oriented.I have a passion for guiding people, representing the under-represented, and motivating people to be the best version of themselves. Please feel free to connect - https://www.linkedin.com/in/cynthia-nonso
Black Canadian Empowerment Program
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Senior Program ManagerBlack Canadian Empowerment Program Oct 2023 - Present• Designing, organizing, and monitoring the implementation of programs, ensuring that clients receive the necessary support to settle in Canada.• Collaborate with program directors to develop program strategy, objectives, and roadmap for BCEP to drive transformative change and lasting impact in the Black community.• Foster and promote a collaborative work environment and promote team work.• Oversee and coordinate activities across various projects, including mobilizing volunteers, vendor management, client engagement.• Liaise with and report to program directors, funders and other key stakeholders on program progress and reports.• Proactively identify, establish, and nuture collaborative relationships with key stakeholders, including other not-for-profit organizations, community groups, government agencies, etc.• Continuously evaluate programs’ performance and identify opportunities to enhance value and long-term sustainability.• Ensure BCEP program’s initiatives, such as entrepreneurship support, food security, and newcomer integration are well coordinated and achieving their intended impact.
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Recruitment SpecialistScale Without Borders Jun 2022 - Feb 2023Ontario, Canada• Working on an Agile project - to identify, provide and develop tools and training necessary to solve complex challenges faced by employers and newcomer immigrants in Tech.• Interview with diverse groups of immigrants and newcomers and offer career coaching and mentorship necessary for job seekers.• Provide guidance and support to clients that qualify for available newcomer resources.• Collaborate with employers to provide employment opportunities for immigrants and newcomers.• Coordinate recruiting tasks to create lead using LinkedIn Recruiter and move candidates through pipeline.• Create trackers and constantly update information using Google sheets, docs and office, • Updating candidate profiles on Zoho ATS and moving them through the pipeline.• Conduct one on one interviews with selected candidates who have been sourced and selected through cold calls, LinkedIn, Google etc• Updating project tasks and completed assignments on Trello and Click up. -
Group Senior Manager Projects, Operations, Strategy And FinanceQualityton Group Of Companies Jan 2017 - Jul 2021Abuja, Nigeria• Successfully championed the launch of the 4th subsidiary company, with the aim of diversifying our investment portfolio and increasing revenue which led to 35% increase in revenue.• Collaborated with the executive team, and CEO and CFO, to craft corporate long-term strategic goals to add value, improve performance and boost productivity.• Simultaneously led multiple large-scale projects through proper implementation of the scope, budget approval and allocation of resources, which led to high quality deliverables that met the customers’ expectation.• Introduced change initiatives including cost control methods, new project management practices which led to saving the company’s resources and increased profitability by 65% within 2 (two) years.• Developed and implemented new SOPs and policies and improved upon existing SOPs.• Improved company’s performance through tracking performances against KPIs including revenue growth, profit margin, customer satisfaction and retention, employee satisfaction and retention.• Hired, trained, motivated highly skilled professionals and increased employee engagement through inclusive management and this led to higher staff retention, and increased productivity.• Regularly engaged diverse stakeholders to collect feedback necessary for the improvement of deliverables, business optimization, risk mitigation and improvement of business processes to ensure that current trends were identified and maximized to add value to the organisation.• Developed, monitored, and managed budgets and resource allocation.• Maximized efficiency by coaching and mentoring personnel on management principles, sales, operational procedures, and business processes which led to increase in productivity by over 65%.• Analyzed data from multi-disciplinary departments to observe patterns and trends. • Built leadership and accountability mindset at all levels of the organization.• Stayed up to date with changes in industry regulations and best practices.
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Group Manager, Operations, Finance, People And ProjectsQualititon Group Of Companies Nig Ltd. Aug 2015 - Dec 2016Abuja, Federal Capital Territory, Nigeria• Monitored and controlled projects through effective implementation, constant supervision, and efficient use of resources to ensure best quality deliverables were completed before deadline.• Mediated between the employees and executives for inclusive employee benefits which led to lower rate of employee turnover and boosted productivity by over 40%.• Managed all stakeholder relationships, reviewed contracts, defined scope of work and negotiated terms of agreement with vendors.• Improved productivity by 75% through organizing quarterly training and development seminars in leading process improvements for employees.• Conducted risk assessments and developed risk mitigation plans to ensure high quality of project deliverable.• Facilitated daily stand-up meetings and sprint review meetings to ensure the project remains on track, tasks are completed timely, and aligned with stakeholders’ expectations.• Fostered a culture of collaboration and continuous improvement among the project teams to ensure improvements of processes and outcomes.• Collaborated with stakeholders to identify and prioritize project requirements.• Recruited, onboarded, coached, mentored, and nurtured employees for personnel development and growth which led to 80% employee engagement and higher staff retention.• Collaborated with cross functional teams to develop project plan, scope, budget, time frame, to ensure high quality deliverable and achieve stakeholders’ satisfaction.• Resolved conflicts timely through emotional intelligence to ensure team harmony and improve continuous productivity.
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Admin Officer And AccountantTechnomed International Company Mar 2013 - Dec 2014Nigeria
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Customer Service SupportTechnomed International Company Nigeria Nov 2011 - Feb 2013Nigeria
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Assistant Payroll ClerkKuje Area Council Sep 2010 - Aug 2011Nigeria
Cynthia Nonso Mba,Pmp,Csm. Education Details
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Mba Essentials -
Business Administration And Management, General -
Accounting
Frequently Asked Questions about Cynthia Nonso Mba,Pmp,Csm.
What company does Cynthia Nonso Mba,Pmp,Csm. work for?
Cynthia Nonso Mba,Pmp,Csm. works for Black Canadian Empowerment Program
What is Cynthia Nonso Mba,Pmp,Csm.'s role at the current company?
Cynthia Nonso Mba,Pmp,Csm.'s current role is Operations, Growth Strategy, DEI Leader, Finance, Change Specialist, CareerFinder Technation Stakeholder Advisory Committee member.
What schools did Cynthia Nonso Mba,Pmp,Csm. attend?
Cynthia Nonso Mba,Pmp,Csm. attended University Of Toronto - Rotman School Of Management, National Open University Of Nigeria (Noun), Houdegbe North American University Benin.
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