Cynthia Pearson Email and Phone Number
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Seasoned professional with 20 years of military organizational leadership, defining organizational direction of large-scale operations by developing and implementing policies directly affecting overall organizational productivity, governmental compliance, and career progression oversight for over 200 personnel. Transferred military skills into the civilian sector, specializing in customer service excellence, managing highly complex critical customer escalations in the IT Enterprise business.
Dell Emc
View- Website:
- delltechnologies.com
- Employees:
- 270292
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Engineering Escalation ManagerDell Emc Jul 2021 - PresentMinnesota, United States
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Senior Resolution ManagerDell Technologies Jun 2014 - Jul 2021Eden Prairie, MnResponsible for major incident and problem management, and executive communication for Enterprise customers with production impacting events or revenue at risk situations. Lead cross-functional teams across Sales, Support Services, and Engineering in support of both issue and account relationship resolution. Achievements include:• $65.5M+ revenue gained through strategic critical incident handling on key escalation• Led Support process improvement programs and RM mentor for onboarding members • Outlined Support implementation guidelines on VxRail custom solution development • Pioneered strategy for RM integration into Data Protection portfolio• Top RM for program engagements, complex solutions for major customer program launches Awards include:• Extraordinary Inspire awards from Engineering, Project Management, Account Services, managing a balance of customer needs and fiduciary responsibility • Dell EMC “Gold Award” recipient for G500 customer escalation and CRITSIT oversight
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Superintendent, Aviation Resource ManagementUnited States Air Force Oct 2008 - Jun 2014Cheyenne, Wyoming AreaProgram Director leading Wing’s aircrew management org with 16 direct reports, including active duty and national guard assets. Direct oversight and management of training, readiness, flying time and operational safety for 279 aircrew members. Allocated $22.1M in compensation pay and benefits. Responsible for training and development, career progression, operations and payroll documentation servicing in garrison and during wartime operations. Decorated leader lauded for strategic guidance and mentorship during airborne forestry service operations and humanitarian and hostile environments. -
Manager, Command Aviation Resource ProgramsUnited States Air Force Mar 2006 - Oct 2008Ramstein Air Base, Rhineland-Palatinate, GermanyPolicy guidance lead for higher headquarters’ command-wide aviation management responsible for providing command guidance and training for 132 personnel. Interpreted, executed, and supplemented management guidance and policies. Interpreted and developed operational instructions based on Department of Defense guidance and public law that outlined aviation management policy for the entire theater. Compliance inspector for multi-national flight operations; identified potential training factors impacting flight safety and career progression for 2,843 aircrew members; validated $11.2M in compensations. Managed ORACLE based, $27M Aviation Resource Management System. Single point of contact for software enhancements, security, troubleshooting and resolving configuration issues.
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Team Lead, Commander Us Air Forces In Europe Executive TravelUnited States Air Force Jul 2004 - Mar 2006Ramstein Air Base, Rhineland-Palatinate, GermanyExecutive travel coordinator for highest ranking 4-star general in Europe. Orchestrated all air travel, executive and logistical support for the Commander, US Air Forces in Europe. Primarily interface with headquarters’ 19 directorates in 41 locations and NATO leadership to coordinate logistical support and senior leadership visits. Drove all aspects of the Commander’s travel planning, including air and land transportation, security, communications, lodging, protocol support and itinerary production and distribution.
Cynthia Pearson Skills
Cynthia Pearson Education Details
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Liberal Arts And Sciences/Liberal Studies -
Aviation/Airway Management And Operations
Frequently Asked Questions about Cynthia Pearson
What company does Cynthia Pearson work for?
Cynthia Pearson works for Dell Emc
What is Cynthia Pearson's role at the current company?
Cynthia Pearson's current role is IPS Engineering Escalation Manager.
What is Cynthia Pearson's email address?
Cynthia Pearson's email address is cy****@****ell.com
What is Cynthia Pearson's direct phone number?
Cynthia Pearson's direct phone number is +130728*****
What schools did Cynthia Pearson attend?
Cynthia Pearson attended University Of The Ozarks, Community College Of The Air Force.
What are some of Cynthia Pearson's interests?
Cynthia Pearson has interest in Children.
What skills is Cynthia Pearson known for?
Cynthia Pearson has skills like Troubleshooting, Customer Service, Program Management, Leadership Development, Management, Workshop Facilitation, Software Documentation, Strategic Planning, Training, Dod, Security, Team Building.
Who are Cynthia Pearson's colleagues?
Cynthia Pearson's colleagues are Kevin E. Pérez, Fernanda Ovelar, Krishan Sharma, Shravan M, Sukeerth Reddy, Tony L. Ellis, Mpa, Ms, Mis, Chls, Pmp, Itil, Sean Pollard.
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Cynthia Pearson
Passionate Director Of Development Dedicated To Advancing Private EducationOrange County, Ca -
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Cynthia Pearson
Professor, School Of Social Work • Adjunct Professor, American Indian Studies • Director Of Research, IwriSeattle, Wa -
Cynthia Pearson
Los Angeles, Ca4gmail.com, gmail.com, mac.com, overtonlaw.net1 +162622XXXXX
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